eCommerce
Sales Email Templates
Click-to-copy eCommerce customer service emails—ready to send to your buyers! (eBay Messages Compliant)
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Use these fields to automatically personalize the ecommerce email marketing templates.
Pro Tip: Promotions increase repeat buyers, and repeat buyers are very important to your business!
The Auto-Fill fields are also snippets!
Type these snippets while editing a template to automatically insert Auto-Fill info.
Info
#SellerName
#StoreName
Links
#StoreURL
#ContactURL
Promotion
#DiscountCode
#DiscountPerc
#PromoURL
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Sales Email Templates
Engaging sales email examples for eCommerce sellers. Edit and copy our sales email templates and newsletter subscriber email templates to keep your buyers engaged and make more sales.
Sales
Email
Templates:Choose Version:
Templates:Choose Version:
Flash Sales email examples - from start to end: FOMOChoose Version:
Ready, set, GO GET GREAT DEALS!
Our BIG SALE at [StoreName] is only here for 1_or_2_or_3_ days and it’s huge!
Every item in our store is now [DiscountPerc]% off! (We told our bosses they were crazy for doing it!!)
Hurry, our logistics team estimates that this sale will drive many of our clearance items completely out of stock. If you don’t get them from us now, you may not have the opportunity again!
Use this code at checkout to get your [DiscountPerc]% off your entire order:
[DiscountCode]
Go directly to our store now: [StoreURL]
And be sure to check out these hot items too: [PromoURL]
We can’t wait for you to get the products you need at this amazing price!
All the best,
The [StoreName] Team
Our BIG SALE at [StoreName] is only here for 1_or_2_or_3_ days and it’s huge!
Every item in our store is now [DiscountPerc]% off! (We told our bosses they were crazy for doing it!!)
Hurry, our logistics team estimates that this sale will drive many of our clearance items completely out of stock. If you don’t get them from us now, you may not have the opportunity again!
Use this code at checkout to get your [DiscountPerc]% off your entire order:
[DiscountCode]
Go directly to our store now: [StoreURL]
And be sure to check out these hot items too: [PromoURL]
We can’t wait for you to get the products you need at this amazing price!
All the best,
The [StoreName] Team
Click to copy!
Message Content: Big Sale | FOMO sell out
{buyer_first_name}, this sale is taking our inventories to zero. Please act now to save big on the items you need]!
Our team at [StoreName] just released a premium sale for [DiscountPerc]% off everything! Crazy right?
Already, we're processing tons of orders, and our warehouse is marking many of our items out of stock. Please take action fast before your favorite products are sold out!
Go to our store now: [StoreURL]
And use code [DiscountCode] at checkout to save [DiscountPerc]% on anything we sell!
This amazing deal is about to end very soon, so time is also running out!
We hope you get the items you want!!
Sincerely,
The [StoreName] Team
Our team at [StoreName] just released a premium sale for [DiscountPerc]% off everything! Crazy right?
Already, we're processing tons of orders, and our warehouse is marking many of our items out of stock. Please take action fast before your favorite products are sold out!
Go to our store now: [StoreURL]
And use code [DiscountCode] at checkout to save [DiscountPerc]% on anything we sell!
This amazing deal is about to end very soon, so time is also running out!
We hope you get the items you want!!
Sincerely,
The [StoreName] Team
Message Content: Mid-sale | Selling Out
Click to copy!
Click to copy!
In just a few hours, {buyer_first_name}, our HUGE sale is going to end!
If you haven’t had a chance to shop our inventory at [StoreName] yet, we don’t want you to miss out!
Use this code for [DiscountPerc]% off anything in our store:
[DiscountCode]
We hope you take advantage of these amazing prices while they’re here!
The [StoreName] Team
If you haven’t had a chance to shop our inventory at [StoreName] yet, we don’t want you to miss out!
Use this code for [DiscountPerc]% off anything in our store:
[DiscountCode]
We hope you take advantage of these amazing prices while they’re here!
The [StoreName] Team
Message Content:Sale Ending | Last Chance
Sales email examples - Promote new productsChoose Version:
Click to copy!
Message Content: Curiosity - Big Product Release
Have you seen this before, {buyer_first_name}?
We thought this was so GREAT_AWESOME_REFRESHING_USEFUL_ we had to add it to our store!
It is VERY_BRIEF_ITEM_DESCRIPTION_OR_SOLUTION_
Check it now on our [StoreName] store here: [PromoURL]
Our logistics team worked hard to get this to you at the best possible price; and on top of that, we’re so excited to bring this to you, we’re offering a limited-time [DiscountPerc]% off this product for the next few days!
Use this code at checkout to take this discount while it’s here:
[DiscountCode]
Have questions, opinions? Let us know what you think!
Contact us: [ContactURL]
Thank you so much for being a loyal customer at [StoreName]; have a great day!
[SenderName],
[StoreName] Team
We thought this was so GREAT_AWESOME_REFRESHING_USEFUL_ we had to add it to our store!
It is VERY_BRIEF_ITEM_DESCRIPTION_OR_SOLUTION_
Check it now on our [StoreName] store here: [PromoURL]
Our logistics team worked hard to get this to you at the best possible price; and on top of that, we’re so excited to bring this to you, we’re offering a limited-time [DiscountPerc]% off this product for the next few days!
Use this code at checkout to take this discount while it’s here:
[DiscountCode]
Have questions, opinions? Let us know what you think!
Contact us: [ContactURL]
Thank you so much for being a loyal customer at [StoreName]; have a great day!
[SenderName],
[StoreName] Team
Click to copy!
They are finally here, {buyer_first_name}!
The new LINE_COLLECTION_ of PRODUCT_NAME_ that we’ve worked so hard to bring (by popular request!) are available for purchase!
Check out the new PRODUCT_LINE_NAME_ on this page of our [StoreName] store: [PromoURL]
Or see some of our top picks right now:
LIST_OR_SHOWCASE_OF_PRODUCTS_
Bonus: for a limited time, get [DiscountPerc]% off these items with this code:
[DiscountCode]
Thanks for taking the time to check this out and shop with us!
[StoreName]
The new LINE_COLLECTION_ of PRODUCT_NAME_ that we’ve worked so hard to bring (by popular request!) are available for purchase!
Check out the new PRODUCT_LINE_NAME_ on this page of our [StoreName] store: [PromoURL]
Or see some of our top picks right now:
LIST_OR_SHOWCASE_OF_PRODUCTS_
Bonus: for a limited time, get [DiscountPerc]% off these items with this code:
[DiscountCode]
Thanks for taking the time to check this out and shop with us!
[StoreName]
Message Content: New Line of Products
Click to copy!
Hey {buyer_first_name},
Thanks again for being a loyal follower of [StoreName]. We’re reaching out with exciting news about a ton of new products that we think you’ll absolutely love!
Here are just a few kinds of new GADGETS_TOOLS_DECOR_ETC we’ve added to our store, [StoreName]:
- CATEGORY_a - CATEGORY_b - CATEGORY_c
Check out this page of our store for great offers on new products! [PromoURL]
Bringing you new shopping experiences is exciting for our team, so we’re passing on the joy with a [DiscountPerc]% discount on any item in our store!
This won’t last long, so it may be a great time to order multiple items for more savings!
Use this code at checkout to get [DiscountPerc]% off:
[DiscountCode]
We appreciate you very much for shopping with us!
[StoreName]
Thanks again for being a loyal follower of [StoreName]. We’re reaching out with exciting news about a ton of new products that we think you’ll absolutely love!
Here are just a few kinds of new GADGETS_TOOLS_DECOR_ETC we’ve added to our store, [StoreName]:
- CATEGORY_a - CATEGORY_b - CATEGORY_c
Check out this page of our store for great offers on new products! [PromoURL]
Bringing you new shopping experiences is exciting for our team, so we’re passing on the joy with a [DiscountPerc]% discount on any item in our store!
This won’t last long, so it may be a great time to order multiple items for more savings!
Use this code at checkout to get [DiscountPerc]% off:
[DiscountCode]
We appreciate you very much for shopping with us!
[StoreName]
Message Content: New products (in general)
Sales email examples - Holiday and Season PromotionChoose Version:
Uh-oh, {buyer_first_name} SEASON_ is almost here!
Guess who has you covered?
We do!
Our Rockstar team at [StoreName] has stocked our store full of SEASON_ items ready to accompany you this year!
Check them out now: [PromoURL]
Plus: get a special [DiscountPerc]% off any SEASON_ item in our store with this discount code: [DiscountCode]
Hurry! This code will expire soon!
Wishing you all the best this SEASON_
[StoreName]
[StoreURL]
Click to copy!
Guess who has you covered?
We do!
Our Rockstar team at [StoreName] has stocked our store full of SEASON_ items ready to accompany you this year!
Check them out now: [PromoURL]
Plus: get a special [DiscountPerc]% off any SEASON_ item in our store with this discount code: [DiscountCode]
Hurry! This code will expire soon!
Wishing you all the best this SEASON_
[StoreName]
[StoreURL]
Message Content: Season is coming fast
SEASON_ has arrived, {buyer_first_name}!
That means, we at [StoreName], have released huge savings on every item in our store! That’s right, not just the tons of SEASON_ items we have, but EVERYTHING!
Use this code [DiscountCode] at checkout for [DiscountPerc]% off your entire order from us!
Go to our store now to find the best deals: [StoreURL]
This offer is only available for the next few days, so we hope you catch the savings while they’re here!
Wishing you a great SEASON_
[StoreName]
[StoreURL]
That means, we at [StoreName], have released huge savings on every item in our store! That’s right, not just the tons of SEASON_ items we have, but EVERYTHING!
Use this code [DiscountCode] at checkout for [DiscountPerc]% off your entire order from us!
Go to our store now to find the best deals: [StoreURL]
This offer is only available for the next few days, so we hope you catch the savings while they’re here!
Wishing you a great SEASON_
[StoreName]
[StoreURL]
Message Content: Season is here
Click to copy!
Well, {buyer_name}, SEASON_ on its way out the door!
Our team at [StoreName] hope yours was amazing and wanted to give you a quick opportunity for a good deal before SEASON_ is officially over.
We’ve got some great sales on the last of the SEASON_ items, as well as specials on many other items in our store.
Check out this page of products to see the savings you can get: [PromoURL]And here’s a direct link to our store: [StoreURL]
We hope you’re able to take advantage of these offers, they’ll be gone with SEASON_!
All the best,
[StoreName] Team
Our team at [StoreName] hope yours was amazing and wanted to give you a quick opportunity for a good deal before SEASON_ is officially over.
We’ve got some great sales on the last of the SEASON_ items, as well as specials on many other items in our store.
Check out this page of products to see the savings you can get: [PromoURL]And here’s a direct link to our store: [StoreURL]
We hope you’re able to take advantage of these offers, they’ll be gone with SEASON_!
All the best,
[StoreName] Team
Message Content: Season almost over
Click to copy!
Pro Tip:
These sales email templates work great with eBay Promotions!
Thank You Email Examples
Post-sales email examples for welcoming and cross-promotional follow-up customer service emails for eCommerce. Edit and copy our thank you email examples and sales follow-up email templates to keep your buyers engaged.
Thank You
Email
Templates:Choose Version:
Templates:Choose Version:
Thank you email examples - WelcomeChoose Version:
{buyer_first_name},
Thank you for your purchase of {item_name} - {variation_specifics}.
Your order has an estimated delivery date of {estimated_delivery_date} and will be shipped to:
{shipping_street}{shipping_city}, {shipping_state_or_province}{shipping_postal_code}
Order Number: {order_id}
Item: {item_id}
If you have any questions, please feel free to reach out to me anytime.
[StoreName]
Store: [StoreURL]
Contact: [ContactURL]
Thank you for your purchase of {item_name} - {variation_specifics}.
Your order has an estimated delivery date of {estimated_delivery_date} and will be shipped to:
{shipping_street}{shipping_city}, {shipping_state_or_province}{shipping_postal_code}
Order Number: {order_id}
Item: {item_id}
If you have any questions, please feel free to reach out to me anytime.
[StoreName]
Store: [StoreURL]
Contact: [ContactURL]
{buyer_name} thank you for your purchase of {item_name}.
Your order has made our day and we hope it will make yours!
We will let you know when your item is on its way and update you with tracking details shortly. Thank you again!
If you have any questions in the meantime we would be delighted to hear from you.
Sincerely,
[SellerName], [StoreName]
[StoreURL]
Your order has made our day and we hope it will make yours!
We will let you know when your item is on its way and update you with tracking details shortly. Thank you again!
If you have any questions in the meantime we would be delighted to hear from you.
Sincerely,
[SellerName], [StoreName]
[StoreURL]
Dear, {buyer_first_name}
Thank you very much for your purchase.
We are delighted you have put your trust in us.
Please let us know if you have any questions or concerns about your product when received and we will be happy to help.
Once again, thank you for your purchase!
Best Wishes,
[StoreName]
[StoreURL]
Thank you very much for your purchase.
We are delighted you have put your trust in us.
Please let us know if you have any questions or concerns about your product when received and we will be happy to help.
Once again, thank you for your purchase!
Best Wishes,
[StoreName]
[StoreURL]
Dear {buyer_first_name},
Just a few lines to thank you for your purchase of "{item_name}"
Your business is very important to us and we will do our best to make your buying experience smooth and easy as possible.
Your payment has been received and we will ship your order promptly and upload the tracking number as soon as we hear from our shipping team.
We are here for any questions, and have a beautiful day!
[StoreName]
[StoreURL]
Just a few lines to thank you for your purchase of "{item_name}"
Your business is very important to us and we will do our best to make your buying experience smooth and easy as possible.
Your payment has been received and we will ship your order promptly and upload the tracking number as soon as we hear from our shipping team.
We are here for any questions, and have a beautiful day!
[StoreName]
[StoreURL]
Dear {buyer_first_name},
Thank you for choosing [insert_name] from our store.
We appreciate this opportunity to serve you.
All items at [StoreName] are made to order, where delivery time may be 12-14 days from today.
I will be your point of contact during your experience with us. Please don't hesitate to contact me if you have any questions or inquiries.
Warm regards,
[SellerName], [StoreName]
Contact me anytime: [ContactURL]
Thank you for choosing [insert_name] from our store.
We appreciate this opportunity to serve you.
All items at [StoreName] are made to order, where delivery time may be 12-14 days from today.
I will be your point of contact during your experience with us. Please don't hesitate to contact me if you have any questions or inquiries.
Warm regards,
[SellerName], [StoreName]
Contact me anytime: [ContactURL]
Hi , {buyer_first_name}
I am currently processing your order for shipment. I will update the tracking number into eBay as soon as it becomes available.
Order ID: {order_id}
Estimated Delivery Date: {estimated_delivery_date}
{buyer_first_name}, your satisfaction is my main goal. When you receive your package, please review your product. If there is any issue at all, please reply to this message and I will be more than happy to help.
Thank you for your order. I truly value your business.
Best wishes,
[SellerName], [StoreName]
[StoreURL]
I am currently processing your order for shipment. I will update the tracking number into eBay as soon as it becomes available.
Order ID: {order_id}
Estimated Delivery Date: {estimated_delivery_date}
{buyer_first_name}, your satisfaction is my main goal. When you receive your package, please review your product. If there is any issue at all, please reply to this message and I will be more than happy to help.
Thank you for your order. I truly value your business.
Best wishes,
[SellerName], [StoreName]
[StoreURL]
Dear {buyer_first_name},
Warmest greetings from [StoreName]!
Thank you so much for buying our {item_name}.
My name is [SellerName] from [StoreName]'s Customer Support Team. I would like to personally thank you for choosing [StoreName]. We really appreciate your business and the opportunity to serve you!
Your order has been received will begin processing right away. When your {item_name} ships we will send you the tracking information.
If you have any questions or need assistance please feel free to reach out to us any time and we will respond you as soon as possible.
Wish you have a nice day,
[SellerName]-[StoreName] Team.
Our eBay Store: [StoreURL]
Warmest greetings from [StoreName]!
Thank you so much for buying our {item_name}.
My name is [SellerName] from [StoreName]'s Customer Support Team. I would like to personally thank you for choosing [StoreName]. We really appreciate your business and the opportunity to serve you!
Your order has been received will begin processing right away. When your {item_name} ships we will send you the tracking information.
If you have any questions or need assistance please feel free to reach out to us any time and we will respond you as soon as possible.
Wish you have a nice day,
[SellerName]-[StoreName] Team.
Our eBay Store: [StoreURL]
Dear: {buyer_name},
We have received your payment successfully and have forwarded the order to our warehouse.
As soon as your item is shipped, I will provide the tracking number.
For your records:
Your order ID is: {order_id}
Item: {item_name}
Shipping Address: {shipping_address}
Order processing time is 2-5 working days, but we will have this shipped out as quickly as possible!
Thanks again for your purchase!
[StoreName]
We have received your payment successfully and have forwarded the order to our warehouse.
As soon as your item is shipped, I will provide the tracking number.
For your records:
Your order ID is: {order_id}
Item: {item_name}
Shipping Address: {shipping_address}
Order processing time is 2-5 working days, but we will have this shipped out as quickly as possible!
Thanks again for your purchase!
[StoreName]
Hello, {buyer_name}
Thank you very much for purchasing {item_name}. I appreciate your quick payment and have left positive feedback for you.
We are preparing your item to ship and I will update you as soon as possible with the tracking number.
Thank you again for shopping at [StoreName]. I appreciate your business and look forward to seeing you again soon.
Have a nice day :D
Sincerely,
[SellerName]
Thank you very much for purchasing {item_name}. I appreciate your quick payment and have left positive feedback for you.
We are preparing your item to ship and I will update you as soon as possible with the tracking number.
Thank you again for shopping at [StoreName]. I appreciate your business and look forward to seeing you again soon.
Have a nice day :D
Sincerely,
[SellerName]
Thank you email examples + Store PromotionChoose Version:
{buyer_name},
Thank you for your shopping with us for {item_name}!
It's our top priority to ensure your satisfaction, so feel free to let us know if you have any questions. We are here to help.
You will get Notification when we dispatch your order to {shipping_address}
Also be sure to check out some of our other items, they are hot selling and top rated items!
Our eBay Store: [StoreURL]
Have a great day!
[StoreName]
Thank you for your shopping with us for {item_name}!
It's our top priority to ensure your satisfaction, so feel free to let us know if you have any questions. We are here to help.
You will get Notification when we dispatch your order to {shipping_address}
Also be sure to check out some of our other items, they are hot selling and top rated items!
Our eBay Store: [StoreURL]
Have a great day!
[StoreName]
Dear {buyer_name}
Thank you so much for your purchase of {item_name} from [StoreName]
I hope you enjoy your item!
Please follow our shop and also dont forget to sign up to our weekly newsletter with promotions :)
Our shop: [StoreURL]
Best regards,
[SellerName]
Thank you so much for your purchase of {item_name} from [StoreName]
I hope you enjoy your item!
Please follow our shop and also dont forget to sign up to our weekly newsletter with promotions :)
Our shop: [StoreURL]
Best regards,
[SellerName]
Dear {buyer_name},
Thanks so much for purchasing {item_name} from us!
At [StoreName], our primary goal is your satisfaction.
We will ship your item today or the next business day to: {shipping_address} -and will provide you the tracking info.
Please let us know if there is anything else we can do for you!
Also, check our EBAY STORE with this link to see all the products that we carry! [StoreURL]
Best wishes!
[StoreName]
Thanks so much for purchasing {item_name} from us!
At [StoreName], our primary goal is your satisfaction.
We will ship your item today or the next business day to: {shipping_address} -and will provide you the tracking info.
Please let us know if there is anything else we can do for you!
Also, check our EBAY STORE with this link to see all the products that we carry! [StoreURL]
Best wishes!
[StoreName]
Dear Valued Customer,
Your [StoreName] product is in process to be shipped out to you.
If you might have missed them, please check out our eBay store for all our other great [StoreName] products. We think you'll like them!
[StoreName] eBay Store: [StoreURL]
Best wishes,
[StoreName]
Your [StoreName] product is in process to be shipped out to you.
If you might have missed them, please check out our eBay store for all our other great [StoreName] products. We think you'll like them!
[StoreName] eBay Store: [StoreURL]
Best wishes,
[StoreName]
Thank you for your purchase of {item_name}.
Your order is received and will be dispatching for delivery very soon!
We will update the tracking number to for your order shortly, and please do not hesitate to contact me via eBay messages with any questions.
I hope you enjoy your day and be sure to check out some of our other items!
Here's a direct link to our store: [StoreURL]
Thank you!
Best regards,
[SellerName]
[StoreName] Customer support
Your order is received and will be dispatching for delivery very soon!
We will update the tracking number to for your order shortly, and please do not hesitate to contact me via eBay messages with any questions.
I hope you enjoy your day and be sure to check out some of our other items!
Here's a direct link to our store: [StoreURL]
Thank you!
Best regards,
[SellerName]
[StoreName] Customer support
Hello {buyer_name},
Thank you very much for your purchase, we hope you enjoy!
Make sure to save us for discounts and check out our other products: [StoreURL]
Your order details:
Name: {item_name}.
Item ID: {item_id}
Estimated Delivery Date: {estimated_delivery_date}
Thank you again!
[StoreName]
Thank you very much for your purchase, we hope you enjoy!
Make sure to save us for discounts and check out our other products: [StoreURL]
Your order details:
Name: {item_name}.
Item ID: {item_id}
Estimated Delivery Date: {estimated_delivery_date}
Thank you again!
[StoreName]
Thank you for purchasing {item_name}.
Your purchase means a lot than you know. You are great!
We will ship your items out as soon as possible and hope you enjoy your purchase.
Be sure to check out our other items!
Our eBay Store: [StoreURL]
Best Wishes,
[SellerName]Dear {buyer_first_name},
Thank you email examples + Discount CodeChoose Version:
{buyer_first_name}, thank you so much for your purchase of {item_name}.
Because you are a valued customer, we would love to offer you a discount on your next order :)
Use this discount code at checkout:
[DiscountCode]
And use this link the link below to check out our other items!
Here is my store link: [StoreLink]
Have a wonderful day!
[StoreName]
Because you are a valued customer, we would love to offer you a discount on your next order :)
Use this discount code at checkout:
[DiscountCode]
And use this link the link below to check out our other items!
Here is my store link: [StoreLink]
Have a wonderful day!
[StoreName]
Dear {buyer_first_name},
Great News!
Your order has been received! Your item(s) will be mailed out within the next business day.
If you ordered multiple items with identical shipping addresses, we will combine and mail them out together.
What's more, when you add our items to your cart, you can take advantage of our special offer!
You will get 25% off when you order 6 or more items, OR 50% off when you purchase 12 or more items!
Thank you very much for your business, we really appreciate you.
Best wishes, [StoreName] Team
Great News!
Your order has been received! Your item(s) will be mailed out within the next business day.
If you ordered multiple items with identical shipping addresses, we will combine and mail them out together.
What's more, when you add our items to your cart, you can take advantage of our special offer!
You will get 25% off when you order 6 or more items, OR 50% off when you purchase 12 or more items!
Thank you very much for your business, we really appreciate you.
Best wishes, [StoreName] Team
{buyer_first_name},
Thank you for your purchase of {item_name} from [StoreName]!
When your item ships, we will send you a tracking number!
If you have any questions please feel free to contact us via eBay messages anytime. Here is a direct link to contact us: [ContactURL]
We also offer special discounts for our customers! Use this discount code with any item from our eBay Store for a discounted price:
[DiscountCode]
Thank you again, and we hope you enjoy your purchase!
Thank you for your purchase of {item_name} from [StoreName]!
When your item ships, we will send you a tracking number!
If you have any questions please feel free to contact us via eBay messages anytime. Here is a direct link to contact us: [ContactURL]
We also offer special discounts for our customers! Use this discount code with any item from our eBay Store for a discounted price:
[DiscountCode]
Thank you again, and we hope you enjoy your purchase!
Thank you for your purchase of {item_name}!
We are processing your order and will dispatch it to {shipping_address} as soon as possible!
Be sure to check out our other items, AND use this coupon code: [DiscountCode] to get an additional 15% off anything in our store!
Did you know? If you order another item before we ship this one, you can take advantage of combined shipping!
We are here for any questions, and thanks again!
[StoreName]
[StoreURL]
We are processing your order and will dispatch it to {shipping_address} as soon as possible!
Be sure to check out our other items, AND use this coupon code: [DiscountCode] to get an additional 15% off anything in our store!
Did you know? If you order another item before we ship this one, you can take advantage of combined shipping!
We are here for any questions, and thanks again!
[StoreName]
[StoreURL]
Thank you for ordering {item_name} from [StoreName]!
We will ship your package as soon as possible!
You can also search our store name to find us on Instagram! If you get nice photos of your product please send them to us!
We give out discount codes on Instagram the time! Like this code: [DiscountCode] that you can use for [DiscountPerc] off any item in our eBay Store!
Here's a direct link to our store: [StoreURL]
If you have any questions please let us know!
We appreciate your business!
Regards, [SellerName]
We will ship your package as soon as possible!
You can also search our store name to find us on Instagram! If you get nice photos of your product please send them to us!
We give out discount codes on Instagram the time! Like this code: [DiscountCode] that you can use for [DiscountPerc] off any item in our eBay Store!
Here's a direct link to our store: [StoreURL]
If you have any questions please let us know!
We appreciate your business!
Regards, [SellerName]
Thank you email examples + Feedback NoticeChoose Version:
{buyer_first_name},
Thank you for your purchase of {item_name} from [StoreName].
When your item has shipped, we will send you a tracking number. If you have any questions please feel free to contact us via eBay messages.
We left a positive feedback for all of our customers. When you receive your item and are happy with your purchase, we would greatly appreciate the return favor!
Thank you again, and we hope you enjoy your purchase!
[SellerName]
[StoreName]
Thank you for your purchase of {item_name} from [StoreName].
When your item has shipped, we will send you a tracking number. If you have any questions please feel free to contact us via eBay messages.
We left a positive feedback for all of our customers. When you receive your item and are happy with your purchase, we would greatly appreciate the return favor!
Thank you again, and we hope you enjoy your purchase!
[SellerName]
[StoreName]
Hello {buyer_first_name}!
Thank you very much for purchasing {item_name} from [StoreName]
When you receive your item, please check and make sure that everything is included and that your item is as we described.
If for any reason you feel your purchase is not as described or doesn't work as it should (or even if you just don't like it), please reach out to us and do not leave negative feedback right away. We are happy to make things right.
We strive to provide clear descriptions and test every item. However, there are some times when mistakes happen.
Please contact us through the eBay messaging system
Here is a direct link to contact us: [ContactURL]
We have also left positive feedback for you, and if you are satisfied when getting your item, we would really appreciate any positive feedback!
Thank you once again for your purchase!
[StoreName]
[StoreURL]
Thank you very much for purchasing {item_name} from [StoreName]
When you receive your item, please check and make sure that everything is included and that your item is as we described.
If for any reason you feel your purchase is not as described or doesn't work as it should (or even if you just don't like it), please reach out to us and do not leave negative feedback right away. We are happy to make things right.
We strive to provide clear descriptions and test every item. However, there are some times when mistakes happen.
Please contact us through the eBay messaging system
Here is a direct link to contact us: [ContactURL]
We have also left positive feedback for you, and if you are satisfied when getting your item, we would really appreciate any positive feedback!
Thank you once again for your purchase!
[StoreName]
[StoreURL]
Dear {buyer_first_name},
My name is [SellerName], and I am the owner of [StoreName].
Thank you so much for your purchase of {item_name}. I really appreciate the opportunity to do business with you.
You are my top priority, and I strive for 100% satisfaction.
If you have any questions or concerns about your order, please do not hesitate to contact Me.
{buyer_first_name}, I need your help! I am a small business, and without your feedback and reviews, MY Shop can't exist. Your Feedback is so important to Me!
If you feel I've done a good job, I would really appreciate it if you would leave me your feedback!
If you're not satisfied, please give me a chance to make it right before leaving negative feedback.
Simply contact me and I will do whatever it takes to help.
Best wishes,
[SellerName], [StoreName]
Contact: [ContactURL]
My eBay Store: [StoreURL]
My name is [SellerName], and I am the owner of [StoreName].
Thank you so much for your purchase of {item_name}. I really appreciate the opportunity to do business with you.
You are my top priority, and I strive for 100% satisfaction.
If you have any questions or concerns about your order, please do not hesitate to contact Me.
{buyer_first_name}, I need your help! I am a small business, and without your feedback and reviews, MY Shop can't exist. Your Feedback is so important to Me!
If you feel I've done a good job, I would really appreciate it if you would leave me your feedback!
If you're not satisfied, please give me a chance to make it right before leaving negative feedback.
Simply contact me and I will do whatever it takes to help.
Best wishes,
[SellerName], [StoreName]
Contact: [ContactURL]
My eBay Store: [StoreURL]
Dear {buyer_first_name},
Thank you for your purchase of {item_name}.
Your order is being processed and will be shipped soon. We will add a Tracking Number for your order as soon as it is shipped.
When your item arrives, please leave positive feedback and five stars for us if you think we did a good job.
If there are any issues, please let us know and we will be happy to help.
Thank you once again and have a great day!
[StoreName]
Thank you for your purchase of {item_name}.
Your order is being processed and will be shipped soon. We will add a Tracking Number for your order as soon as it is shipped.
When your item arrives, please leave positive feedback and five stars for us if you think we did a good job.
If there are any issues, please let us know and we will be happy to help.
Thank you once again and have a great day!
[StoreName]
Dear friend,
Thank you for placing an order with [StoreName].
We will upload a tracking number for your order as soon as it is shipped.
If you encounter undelivered products or are not satisfied, please do not open a dispute or leave a negative rating first. Contact us first, and we will try our best to help!
Have a nice day!
[SellerName]Dear friends,
Thank you for placing an order with [StoreName].
We will upload a tracking number for your order as soon as it is shipped.
If you encounter undelivered products or are not satisfied, please do not open a dispute or leave a negative rating first. Contact us first, and we will try our best to help!
Have a nice day!
[SellerName]Dear friends,
Pro Tip:
These email templates work great with Auto Messages!
Shipping Email Templates
Shipping email examples to keep your buyers informed and promote your business. Edit and copy our shipping email examples to keep in constant contact with your customers.
Shipping
Email
Templates:Choose Version:
Templates:Choose Version:
Shipping email examples - Order ShippedChoose Version:
Hello, {buyer_first_name}!
[SellerName] from [StoreName] here, and I want to let you know that your {item_name} has shipped and is on the way.
If you would like to track your package, I've attached the shipping information below:
Tracking #: {tracking_number}
Carrier: {courier}
Estimated delivery date: {estimated_delivery_date}
If you have any questions or concerns when you receive the item, please contact us first before leaving any feedback or opening a case. Our team is happy to assist you!
Thank you again for your business at [StoreName]! We appreciate you and can't wait for you to receive your item!
Best regards,
[SellerName], [StoreName]
PS: We have a limited-time offer for you! Use the code below on any item from our store for [DiscountPerc]% off your purchase!
[DiscountCode]
The discount even applies to our on-sale items! Here's a direct link to them: [PromoURL]
[SellerName] from [StoreName] here, and I want to let you know that your {item_name} has shipped and is on the way.
If you would like to track your package, I've attached the shipping information below:
Tracking #: {tracking_number}
Carrier: {courier}
Estimated delivery date: {estimated_delivery_date}
If you have any questions or concerns when you receive the item, please contact us first before leaving any feedback or opening a case. Our team is happy to assist you!
Thank you again for your business at [StoreName]! We appreciate you and can't wait for you to receive your item!
Best regards,
[SellerName], [StoreName]
PS: We have a limited-time offer for you! Use the code below on any item from our store for [DiscountPerc]% off your purchase!
[DiscountCode]
The discount even applies to our on-sale items! Here's a direct link to them: [PromoURL]
Dear {buyer_first_name},
Thank you for shopping with [StoreName]!
We just wanted to let you know that your {item_name} has been shipped.
We shipped your order via {courier} with tracking number: {tracking_number}
If you have any further questions, please don't hesitate to contact us.
[ContactURL]
Also be sure to check out some of our other items in our store!
[StoreURL]
Also, check out this link for great deals on our other items:
https://www.ebay.com/str/trreusegroupDear {buyer_first_name}
Thank you for shopping with [StoreName]!
We just wanted to let you know that your {item_name} has been shipped.
We shipped your order via {courier} with tracking number: {tracking_number}
If you have any further questions, please don't hesitate to contact us.
[ContactURL]
Also be sure to check out some of our other items in our store!
[StoreURL]
Also, check out this link for great deals on our other items:
https://www.ebay.com/str/trreusegroupDear {buyer_first_name}
Dear {buyer_first_name}
We've dispatched your order and your purchase is now a step closer to your door!
The estimated delivery date is {estimated_delivery_date}, shipped via {carrier} with tracking number: {tracking_number}
As your order is the way, we cannot change or cancel the purchase. But if you need to return an item, or if there are any issues at all, please let us know before leaving any feedback. We work for your 100% satisfaction.
Thank you again for purchasing {item_name}! We can't wait for you to receive it!
Best wishes,
The [StoreName] TeamHi {buyer_first_name},
We've dispatched your order and your purchase is now a step closer to your door!
The estimated delivery date is {estimated_delivery_date}, shipped via {carrier} with tracking number: {tracking_number}
As your order is the way, we cannot change or cancel the purchase. But if you need to return an item, or if there are any issues at all, please let us know before leaving any feedback. We work for your 100% satisfaction.
Thank you again for purchasing {item_name}! We can't wait for you to receive it!
Best wishes,
The [StoreName] TeamHi {buyer_first_name},
Dear {buyer_first_name},
Thank you again for shopping with us!
We just wanted to let you know that your order of {item_name} has been shipped via {carrier} and is estimated to arrive {estimated_delivery_date}
If you'd like live shipping updates, here is the tracking number for your order: {tracking_number}
If you have any questions or concerns when you receive your purchase, please don't hesitate to contact us.
Also, be sure to check out some of our other items on [StoreName]!
[StoreURL]
Kind regards,
[StoreName] Customer Support Team
Contact: [ContactURL]
Thank you again for shopping with us!
We just wanted to let you know that your order of {item_name} has been shipped via {carrier} and is estimated to arrive {estimated_delivery_date}
If you'd like live shipping updates, here is the tracking number for your order: {tracking_number}
If you have any questions or concerns when you receive your purchase, please don't hesitate to contact us.
Also, be sure to check out some of our other items on [StoreName]!
[StoreURL]
Kind regards,
[StoreName] Customer Support Team
Contact: [ContactURL]
Hi {buyer_first_name}
Warmest greetings from [StoreName]!
Thank you so much for shopping with us!
My name is [SellerName] from the [StoreName] Customer Support Team.
I am writing to inform you that your order of {item_name} has shipped!
The tracking number is {tracking_number}
Your package is expected to delivered by {estimated_delivery_date}
You can also track shipping updates on this website: {tracking_link}
Note: it may take up to 24 hours for the carrier to update the shipping status.
If you have any questions, do not hesitate to contact us. We respond as soon as possible and aim for your complete 100% satisfaction.
Wish you have a nice day,
[SellerName], [Store Name] Customer Support Team
[StoreURL]
Warmest greetings from [StoreName]!
Thank you so much for shopping with us!
My name is [SellerName] from the [StoreName] Customer Support Team.
I am writing to inform you that your order of {item_name} has shipped!
The tracking number is {tracking_number}
Your package is expected to delivered by {estimated_delivery_date}
You can also track shipping updates on this website: {tracking_link}
Note: it may take up to 24 hours for the carrier to update the shipping status.
If you have any questions, do not hesitate to contact us. We respond as soon as possible and aim for your complete 100% satisfaction.
Wish you have a nice day,
[SellerName], [Store Name] Customer Support Team
[StoreURL]
Shipping email examples - Past Handling Time
Hello {buyer_first_name},
We are truly sorry; due to high volume and unforeseen events, your order of "{item_name}" is currently delayed.
We're working hard to fulfill your order as fast as we can. We will reach out as soon as your items ships or for any other updates.
If you have any questions or concerns, please contact us: [ContactURL]
or, reply to this message. We are always happy to help.
Best regards,
[StoreName] Team
We are truly sorry; due to high volume and unforeseen events, your order of "{item_name}" is currently delayed.
We're working hard to fulfill your order as fast as we can. We will reach out as soon as your items ships or for any other updates.
If you have any questions or concerns, please contact us: [ContactURL]
or, reply to this message. We are always happy to help.
Best regards,
[StoreName] Team
Hi {buyer_first_name},
We are reaching out to let you know there is a slight delay in providing tracking information. We sent your order for "{item_name}" to our warehouse immediately. Our team is watching it closely to ensure you receive it.
{buyer_first_name}, we apologize deeply. Our store is receiving large volumes of orders, where our warehouse may ship your order before sending us the tracking number, causing a slight delay on our end. We are working hard to improve high-volume processes as a small team.
Rest assured, we guarantee it will arrive. If you have any questions or concerns, please contact us; we are always happy to help.
Warm regards,
[SellerName], [StoreName]
We are reaching out to let you know there is a slight delay in providing tracking information. We sent your order for "{item_name}" to our warehouse immediately. Our team is watching it closely to ensure you receive it.
{buyer_first_name}, we apologize deeply. Our store is receiving large volumes of orders, where our warehouse may ship your order before sending us the tracking number, causing a slight delay on our end. We are working hard to improve high-volume processes as a small team.
Rest assured, we guarantee it will arrive. If you have any questions or concerns, please contact us; we are always happy to help.
Warm regards,
[SellerName], [StoreName]
Hi {buyer_name},
[SellerName] here from [StoreName] Support. Sadly, I bring news that there is a slight delay in shipping your order of {item_name}.
We are working hard to fulfil your order and will reach out the minute your purchase is shipped.
Thank you for your patience and understanding. If you have any questions or concerns, please contact us any time. We are here for you.
Best regards,
[StoreName]
[SellerName] here from [StoreName] Support. Sadly, I bring news that there is a slight delay in shipping your order of {item_name}.
We are working hard to fulfil your order and will reach out the minute your purchase is shipped.
Thank you for your patience and understanding. If you have any questions or concerns, please contact us any time. We are here for you.
Best regards,
[StoreName]
Hi {buyer_name},
We are writing to inform you of a temporary delay in shipping your order of {item_name}. Our team is working diligently to fulfil your order.
We are very sorry for the inconvenience and are standing by to answer any questions you may have. Please reply to this message or contact us here: [ContactURL]
Your friends at [StoreName]
We are writing to inform you of a temporary delay in shipping your order of {item_name}. Our team is working diligently to fulfil your order.
We are very sorry for the inconvenience and are standing by to answer any questions you may have. Please reply to this message or contact us here: [ContactURL]
Your friends at [StoreName]
Shipping email examples - Carrier Delay
Hello {buyer_name},
[SenderName] from [StoreName] customer support here, letting you know there is a delay with {carrier} and you may not receive your order on time.
We are rooting that the carrier delivers your {item_name} by the expected date, but sadly, we do not have control of the current shipping status.
If you have any questions about your orders shipping, please reach out to {carrier} with this tracking number {tracking_number}
You can also get updates at this link: {tracking_link}
Best wishes,
[SenderName], [StoreName] Customer Support
[SenderName] from [StoreName] customer support here, letting you know there is a delay with {carrier} and you may not receive your order on time.
We are rooting that the carrier delivers your {item_name} by the expected date, but sadly, we do not have control of the current shipping status.
If you have any questions about your orders shipping, please reach out to {carrier} with this tracking number {tracking_number}
You can also get updates at this link: {tracking_link}
Best wishes,
[SenderName], [StoreName] Customer Support
Hello {first_name},
{carrier} reported that your order's delivery is running late!
Tracking Number: {tracking_number}
Tracking Link: {tracking_link}
Item: {item_name}
Shipping Address:{shipping_address}
For more information regarding your delivery, please contact {carrier} or use the tracking link above.
We hope you receive your order soon, and please let us know there anything else that we can assist with.
Best regards,
[StoreName]
{carrier} reported that your order's delivery is running late!
Tracking Number: {tracking_number}
Tracking Link: {tracking_link}
Item: {item_name}
Shipping Address:{shipping_address}
For more information regarding your delivery, please contact {carrier} or use the tracking link above.
We hope you receive your order soon, and please let us know there anything else that we can assist with.
Best regards,
[StoreName]
Hi {first_name},
The carrier of your order for {item_name} is delayed, but your item is still on the way and will arrive!
Copy paste this link in your browsers to track your order: {tracking_link}
Let me know if there's anything else I can do to help!
Regards,
[SenderName]
The carrier of your order for {item_name} is delayed, but your item is still on the way and will arrive!
Copy paste this link in your browsers to track your order: {tracking_link}
Let me know if there's anything else I can do to help!
Regards,
[SenderName]
Hi {buyer_name},
We are writing to inform you of a temporary delay in shipping your order of {item_name}. Our team is working diligently to fulfil your order.
We are very sorry for the inconvenience and are standing by to answer any questions you may have. Please reply to this message or contact us here: [ContactURL]
Your friends at [StoreName]
We are writing to inform you of a temporary delay in shipping your order of {item_name}. Our team is working diligently to fulfil your order.
We are very sorry for the inconvenience and are standing by to answer any questions you may have. Please reply to this message or contact us here: [ContactURL]
Your friends at [StoreName]
Shipping email examples - Out for Delivery
Hello {buyer_name},
We've been notified that your package is out for delivery. You should receive it soon.
For questions about the delivery, contact {carrier} and provide them with this tracking number: {tracking_number}.
If you need any assistance once you receive the package, we are here to help.
Best wishes,
[StoreName]
We've been notified that your package is out for delivery. You should receive it soon.
For questions about the delivery, contact {carrier} and provide them with this tracking number: {tracking_number}.
If you need any assistance once you receive the package, we are here to help.
Best wishes,
[StoreName]
Hello {first_name},We were just notified that your package is out for delivery with {carrier} and should arrive by end of day.Tom & Susie Jones
Hello {buyer_name},
Your package is out for delivery!
Track it here: {tracking_link}
Item: {item_name}
Tracking# {tracking_number}
We're here to help if you have any questions.
All the best,
[StoreName]
Your package is out for delivery!
Track it here: {tracking_link}
Item: {item_name}
Tracking# {tracking_number}
We're here to help if you have any questions.
All the best,
[StoreName]
Shipping email examples - Order DeliveredChoose Version:
Dear {buyer_first_name},
We were just informed that your order was delivered :)
Our team at [StoreName] works very hard to ensure amazing customers like yourself receive orders as fast as possible. If you have any questions about your item, we are here to assist you.
{first_name}, we would be very grateful if you could please leave feedback for us. Feedback helps others know more about us and keeps our business strong.
You can use this link to leave feedback:
{feedback_link}
Best wishes,
[StoreName]
We were just informed that your order was delivered :)
Our team at [StoreName] works very hard to ensure amazing customers like yourself receive orders as fast as possible. If you have any questions about your item, we are here to assist you.
{first_name}, we would be very grateful if you could please leave feedback for us. Feedback helps others know more about us and keeps our business strong.
You can use this link to leave feedback:
{feedback_link}
Best wishes,
[StoreName]
Dear {first_name},
Thank you for buying {item_name} from us.
We were notified that your package was delivered successfully and hope it arrived in good condition.
If there are any issues with your order, please let us know as fast as you can so we can help make it right quickly.
If you are happy with your purchase, please leave us a positive feedback; we really appreciate it and hope to see you again!
Leave feedback: {feedback_link}
Thank you again and have a wonderful day!
[StoreName]
Thank you for buying {item_name} from us.
We were notified that your package was delivered successfully and hope it arrived in good condition.
If there are any issues with your order, please let us know as fast as you can so we can help make it right quickly.
If you are happy with your purchase, please leave us a positive feedback; we really appreciate it and hope to see you again!
Leave feedback: {feedback_link}
Thank you again and have a wonderful day!
[StoreName]
Hello {buyer_name},
We are reaching out to inform you that you order has been delivered by {carrier} at {shipping_address}.
Thank you so much again for your purchase of {item_name}, and if you have any questions please contact us at: [ContactURL]
Best regards,
[StoreName]
Our Store: [StoreURL]
We are reaching out to inform you that you order has been delivered by {carrier} at {shipping_address}.
Thank you so much again for your purchase of {item_name}, and if you have any questions please contact us at: [ContactURL]
Best regards,
[StoreName]
Our Store: [StoreURL]
Hello {first_name},
This is a notification that your package has been delivered!
Item: {item_name}
Delivered to: {shipping_address}
If there are any issues with your order, please do not hesitate to contact us so we can assist you.
Thank you very much for choosing [StoreName], we appreciate your invaluable support!
Also, if you have a few moments, please kindly leave feedback if you think we did a good job. Feedback helps our business greatly! {feedback_link}
Have a blessed day!
[StoreName]
This is a notification that your package has been delivered!
Item: {item_name}
Delivered to: {shipping_address}
If there are any issues with your order, please do not hesitate to contact us so we can assist you.
Thank you very much for choosing [StoreName], we appreciate your invaluable support!
Also, if you have a few moments, please kindly leave feedback if you think we did a good job. Feedback helps our business greatly! {feedback_link}
Have a blessed day!
[StoreName]
Pro Tip:
These email templates work great with Shipping Tracker!
Cases Email Templates
Message templates to send to buyers when you need to cancel an order, or if the buyer requests to cancel or return an item. Edit and copy our cancellation and return email examples to keep in good report with your customers.
Returns &
Cancel Email
Templates:Choose Version:
Cancel Email
Templates:Choose Version:
Cancellation email examples - Seller cancels orderChoose Version:
Hello {buyer_name},
I'm very sorry I have tell you that the item you ordered is out of stock.
Our system malfunctioned and did not report the inventory correctly.
Please let me know if you would like a replacement item or if you would like to cancel the transaction. To cancel, please let us know and we will refund you right away.
We are very sorry for the inconveniences caused by this; and I'm looking forward to hearing from you soon.
Again, I apologize this happened.
Best regards,
[SendName], [StoreName]
I'm very sorry I have tell you that the item you ordered is out of stock.
Our system malfunctioned and did not report the inventory correctly.
Please let me know if you would like a replacement item or if you would like to cancel the transaction. To cancel, please let us know and we will refund you right away.
We are very sorry for the inconveniences caused by this; and I'm looking forward to hearing from you soon.
Again, I apologize this happened.
Best regards,
[SendName], [StoreName]
Message Content: OOS | Offer Replacement
Hi {first_name},
This is [SenderName], owner of the [StoreName] store.
I am very sorry to tell you this, but I have to cancel your order due to unforeseen situations at our warehouse.
As an extension of our apologies, we want to offer you [DiscountPerc]% OFF any future order from our store. Please use this link to claim the discount any time: [PromoURL]
Thank you very much for understanding; we appreciate it 100%.
Our team is here for any questions.
Kind regards,
[SenderName],
[StoreName]
This is [SenderName], owner of the [StoreName] store.
I am very sorry to tell you this, but I have to cancel your order due to unforeseen situations at our warehouse.
As an extension of our apologies, we want to offer you [DiscountPerc]% OFF any future order from our store. Please use this link to claim the discount any time: [PromoURL]
Thank you very much for understanding; we appreciate it 100%.
Our team is here for any questions.
Kind regards,
[SenderName],
[StoreName]
Message Content:Cancel | Offer Discount
{buyer_first_name}, it is likely that we will miss our projected shipping and delivery dates by a week at most due to an issue with our supplier.
Our fast shipping is what makes us popular, which makes this really embarrassing. Sadly, there is nothing we can do about this situation.
We understand this item should be delivered to you in a timely manner and would be willing to cancel and send you a refund.
However, if are okay with waiting a few extra days, no further action is required.
If the item is not shipped in 3 days, we will immediately cancel the order and issue an immediate refund.
We sincerely apologize for this delay and hope that our brand is not tarnished in your eyes.
Have a great day!
[StoreName]
Our fast shipping is what makes us popular, which makes this really embarrassing. Sadly, there is nothing we can do about this situation.
We understand this item should be delivered to you in a timely manner and would be willing to cancel and send you a refund.
However, if are okay with waiting a few extra days, no further action is required.
If the item is not shipped in 3 days, we will immediately cancel the order and issue an immediate refund.
We sincerely apologize for this delay and hope that our brand is not tarnished in your eyes.
Have a great day!
[StoreName]
Message Content:Long Delay | Offer to Cancel
Hello {buyer_name},
Sadly, our warehouse cannot ship your order to your State.
We are not able to show listings based on your State. We do our best to inform all customers that this is a possibility in the item's description and apologize that this was the case with your order.
We are canceling this order and issuing you a refund.
Thank you for understanding.
[StoreName]
Sadly, our warehouse cannot ship your order to your State.
We are not able to show listings based on your State. We do our best to inform all customers that this is a possibility in the item's description and apologize that this was the case with your order.
We are canceling this order and issuing you a refund.
Thank you for understanding.
[StoreName]
Message Content: Cannot Ship to State
Shipping email examples - Buyer cancels the order
Hi {first_name},
I have canceled your order as you requested. You will receive a full refund of your payment very shortly.
Item: {item_name}
Order ID: {order_id}
Thank you for shopping with us, and I hope you find another item you enjoy from our store.
Best Wishes
[SenderName],
[StoreName]: [StoreURL]
I have canceled your order as you requested. You will receive a full refund of your payment very shortly.
Item: {item_name}
Order ID: {order_id}
Thank you for shopping with us, and I hope you find another item you enjoy from our store.
Best Wishes
[SenderName],
[StoreName]: [StoreURL]
Message Content:Confirm Canceled Order
Hello,
We have canceled your order as requested.
May I ask why you decided not to choose our product?
We'd love to know your feedback.
Please let us know if you have any questions.
Thank you!
[SenderName], [StoreName]
We have canceled your order as requested.
May I ask why you decided not to choose our product?
We'd love to know your feedback.
Please let us know if you have any questions.
Thank you!
[SenderName], [StoreName]
Message Content:Cancel and ask why
Hello there,
Thank you for your message; we have canceled the order at your request.
Would you please tell me what made you cancel?
We'd like to know so we can improve our store.
Kind regards,
[SenderName], [StoreName]
Thank you for your message; we have canceled the order at your request.
Would you please tell me what made you cancel?
We'd like to know so we can improve our store.
Kind regards,
[SenderName], [StoreName]
Message Content:Cancel and ask why (2)
Hi, {first_name}
Thank you for your purchase. I genuinely value your business.
Please understand that all items are shipped very quickly to provide the best service possible for my customers.
Therefore, it is too late to cancel the order because it has already entered the shipping process.
If you do not wish to keep your item, you may
- try refusing the delivery,
- or ask me for a return once received.
I appreciate your understanding.
Thank you.
[StoreName]
Thank you for your purchase. I genuinely value your business.
Please understand that all items are shipped very quickly to provide the best service possible for my customers.
Therefore, it is too late to cancel the order because it has already entered the shipping process.
If you do not wish to keep your item, you may
- try refusing the delivery,
- or ask me for a return once received.
I appreciate your understanding.
Thank you.
[StoreName]
Return email examples - Respond to and offer returns
We apologize that this happened.
How may we help resolve this? Would you like to return for a full refund?
Just let us know how you'd like to proceed; we will be glad to help.
How may we help resolve this? Would you like to return for a full refund?
Just let us know how you'd like to proceed; we will be glad to help.
Message Content:Direct | Offer Return & Refund
I apologize that this occurred, {first_name}. We will be happy to help make things right.
To return the item for a refund, click on the "return" link in your purchase history to generate a pre-paid return label.
Once we receive the item and inspect it, our team will issue you a full refund.
We are very sorry again for the inconvenience,
[SenderName], [StoreName]
To return the item for a refund, click on the "return" link in your purchase history to generate a pre-paid return label.
Once we receive the item and inspect it, our team will issue you a full refund.
We are very sorry again for the inconvenience,
[SenderName], [StoreName]
Message Content:Return Instructions
Dear {first_name},
We are very sorry that our product did not meet your expectations.
Our team checks the quality of our goods before every dispatch, but as you know, mistakes can happen (whether here or with a mail carrier).
We would be more than happy to offer a solution. Which action would you prefer we take?
1 - Exchange for a replacement
2 - or we can initiate a full refund
We can do either of these after we receive the product in its original packaging.
We would love the opportunity to provide you a replacement and prove our commitment to you, but we can send a refund too.
Awaiting your response,
[SenderName], [SellerName]
We are very sorry that our product did not meet your expectations.
Our team checks the quality of our goods before every dispatch, but as you know, mistakes can happen (whether here or with a mail carrier).
We would be more than happy to offer a solution. Which action would you prefer we take?
1 - Exchange for a replacement
2 - or we can initiate a full refund
We can do either of these after we receive the product in its original packaging.
We would love the opportunity to provide you a replacement and prove our commitment to you, but we can send a refund too.
Awaiting your response,
[SenderName], [SellerName]
Message Content:Offer Replacement
Hi {first_name},
I am very sorry that your item is not what you expected, as my goal is to make sure you are happy.
Would you please open a return request so we can get the item and investigate?
Once we receive the return, we'll issue a full refund to you.
Again, I am so sorry for this trouble. Thank you for understanding how much work I spend to make my small business succeed with satisfied customers!
Sincerely,
[SenderName], owner of [StoreName]
I am very sorry that your item is not what you expected, as my goal is to make sure you are happy.
Would you please open a return request so we can get the item and investigate?
Once we receive the return, we'll issue a full refund to you.
Again, I am so sorry for this trouble. Thank you for understanding how much work I spend to make my small business succeed with satisfied customers!
Sincerely,
[SenderName], owner of [StoreName]
Message Content:Small Business | Request Return
Hello,
We are deeply sorry for the inconvenience this mistake has caused. Please allow us to make this right with a free return and a full refund.
I have attached a photo of the return code to save to your phone. Then, follow these steps:
1. Take the item to The UPS Store.
Find the closest UPS store to you with this link: https://www.theupsstore.com/tools/find-a-store
2. With your mobile device, show UPS Store associate the return code. They will then print a label and pack the item for you.
Again, we apologize for this matter and are investigating what happened. Thank you so much for being so understanding.
[StoreName]
We are deeply sorry for the inconvenience this mistake has caused. Please allow us to make this right with a free return and a full refund.
I have attached a photo of the return code to save to your phone. Then, follow these steps:
1. Take the item to The UPS Store.
Find the closest UPS store to you with this link: https://www.theupsstore.com/tools/find-a-store
2. With your mobile device, show UPS Store associate the return code. They will then print a label and pack the item for you.
Again, we apologize for this matter and are investigating what happened. Thank you so much for being so understanding.
[StoreName]
Message Content:Amazon Refund
Pro Tip:
Use these email templates as CRM message snippets in our Multichannel Helpdesk!
Have You Tried Our Multichannel Helpdesk?
The sales email templates, follow up emails, and eCommerce customer service messages on this page work great as templates and snippets in our Multichannel eCommerce Contact Center.
The 3Dsellers multichannel helpdesk tool integrates with eBay, Amazon, Shopify, Etsy, WooCommerce, and more. It enables your business to reply with custom snippets and templates that automatically personalize for the buyer and order, set auto-responders, automatically assign teammates tickets, communicate with your team directly inside a ticket conversation, and so much more. Not to mention, you can even use this tool to manage cases and process orders across all your selling marketplaces.
Feedback and Review Email Templates
Message templates and examples of how to request feedback from buyers, and even respond the positive or negative feedback. Edit and copy our cancellation and return email examples to keep in good report with your customers.
Feedback
Templates:Choose Version:
Templates:Choose Version:
Request review email templates - Remind buyers to leave feedbackChoose Version:
Dear {buyer_name},
This is [SenderName], owner of [StoreName]!
Thank you again for buying {item_name}.
I hope you are happy with your purchase and received it promptly!
If you're not completely satisfied with your purchase, please let us know as soon as possible! Our team is here to help and make things right!
If you are satisfied with your product and everything went well with your order, we would love it if you had a quick second to leave my store positive feedback!
I read every feedback our store receives, and they mean a LOT to a small business like us!
You can easily leave feedback for your order with this link:{item_feedback_link}
Thank you so much! Have a great day!
Sincerely,
[SenderName], [StoreName]
This is [SenderName], owner of [StoreName]!
Thank you again for buying {item_name}.
I hope you are happy with your purchase and received it promptly!
If you're not completely satisfied with your purchase, please let us know as soon as possible! Our team is here to help and make things right!
If you are satisfied with your product and everything went well with your order, we would love it if you had a quick second to leave my store positive feedback!
I read every feedback our store receives, and they mean a LOT to a small business like us!
You can easily leave feedback for your order with this link:{item_feedback_link}
Thank you so much! Have a great day!
Sincerely,
[SenderName], [StoreName]
Dear {buyer_name},
Thank you for your purchase of {item_name}. We truly appreciate your business.
Your order should have been delivered by now, and this is a courtesy follow-up to make sure you are satisfied with your product.
Our team at [StoreName] strives for you to have a fantastic experience from order to delivery!
However, if you still have not received your purchase or if you are not 100% satisfied with your item, please reply to this message immediately. Our team is standing by, ready to help solve the problem together.
If all went well with your purchase and you are happy with our product(s), we kindly invite you to share your positive experience with others! 5-star ratings are a big deal for our small business! (We have left you positive feedback for the transaction as well)
You can quickly leave feedback for your purchase here:
{item_feedback_link}
Again, if you are unhappy or dissatisfied in any way, we invite you to refrain from leaving low ratings or feedback. Just contact us directly by replying to this message, and we guarantee your satisfaction.
It was a great experience to do business with you!
Best wishes,
[StoreName]
Thank you for your purchase of {item_name}. We truly appreciate your business.
Your order should have been delivered by now, and this is a courtesy follow-up to make sure you are satisfied with your product.
Our team at [StoreName] strives for you to have a fantastic experience from order to delivery!
However, if you still have not received your purchase or if you are not 100% satisfied with your item, please reply to this message immediately. Our team is standing by, ready to help solve the problem together.
If all went well with your purchase and you are happy with our product(s), we kindly invite you to share your positive experience with others! 5-star ratings are a big deal for our small business! (We have left you positive feedback for the transaction as well)
You can quickly leave feedback for your purchase here:
{item_feedback_link}
Again, if you are unhappy or dissatisfied in any way, we invite you to refrain from leaving low ratings or feedback. Just contact us directly by replying to this message, and we guarantee your satisfaction.
It was a great experience to do business with you!
Best wishes,
[StoreName]
Dear {buyer_first_name},
Thank you very much for purchasing {item_name}.
We are following up on your recent order from [StoreName] and checking that everything went well with your purchase. You are a valued shopper, and we appreciate your business!
If you have any concerns or your item is not what you expected, please contact us before leaving any feedback; we do everything possible to resolve any issues, as your satisfaction is most important to us!
If our product and service have met or exceeded your expectations, it would be greatly appreciated if you could share your positive experience as feedback or a review!
We are a small company, and your positive feedback goes a long way to help us rank higher so others can enjoy our products!
If you'd like, you can leave feedback fast with this link:
{feedback_link}
Thank you very much again for your purchase!
Best wishes,
[SellerName], owner of [StoreName]
Thank you very much for purchasing {item_name}.
We are following up on your recent order from [StoreName] and checking that everything went well with your purchase. You are a valued shopper, and we appreciate your business!
If you have any concerns or your item is not what you expected, please contact us before leaving any feedback; we do everything possible to resolve any issues, as your satisfaction is most important to us!
If our product and service have met or exceeded your expectations, it would be greatly appreciated if you could share your positive experience as feedback or a review!
We are a small company, and your positive feedback goes a long way to help us rank higher so others can enjoy our products!
If you'd like, you can leave feedback fast with this link:
{feedback_link}
Thank you very much again for your purchase!
Best wishes,
[SellerName], owner of [StoreName]
Email examples - Respond to negative feedbackChoose Version:
Hi {buyer_first_name},
This is [SellerName], owner of [StoreName]. I am very sorry about the experience you had shopping with us. I would greatly appreciate it if you would allow me one last chance to fix this.
As we strive for your 100% satisfaction, I was deeply saddened when I saw your feedback today. Also, while not apparent, every negative feedback we receive greatly damages our team's hard work and seriously affects the rating of our store.
For these reasons I humbly ask that we work together to make this right.
I would be happy to personally provide compensation to you for your experience with us. After you receive compensation from our store, we will ask that you allow us to send you a feedback revision request to change your feedback to a positive one. I would be every-grateful for this opportunity.
Again, I am truly sorry; and I hope you will consider my offer and work with our store one last time.
I am looking forward for your reply.
Best Wishes,
[SellerName], [StoreName]
This is [SellerName], owner of [StoreName]. I am very sorry about the experience you had shopping with us. I would greatly appreciate it if you would allow me one last chance to fix this.
As we strive for your 100% satisfaction, I was deeply saddened when I saw your feedback today. Also, while not apparent, every negative feedback we receive greatly damages our team's hard work and seriously affects the rating of our store.
For these reasons I humbly ask that we work together to make this right.
I would be happy to personally provide compensation to you for your experience with us. After you receive compensation from our store, we will ask that you allow us to send you a feedback revision request to change your feedback to a positive one. I would be every-grateful for this opportunity.
Again, I am truly sorry; and I hope you will consider my offer and work with our store one last time.
I am looking forward for your reply.
Best Wishes,
[SellerName], [StoreName]
Hi {buyer_first_name},
My name is [SellerName] and I am the owner of [StoreName]. Thank you for taking time to leave us feedback.
It is vital that every customer of our store is satisfied shopping with us. I am deeply sorry that we failed to meet your expectations.
We rarely run into issues that we can't fix immediately. As you can see from our Feedback Rating, we support our customers in these situations and swiftly act to make things right.
These customers know mistakes do happen, where I implore that you give us the opportunity to correct our error as well.
I would love to start resolving the issue by offering an incentive along with correcting the initial problem. If this sounds like an option for you, please respond to this message and I will personally contact you to correct our mistake.
{buyer_first_name}, I am really looking forward to your reply.
Regards,
[SellerName], Owner of [StoreName]
My name is [SellerName] and I am the owner of [StoreName]. Thank you for taking time to leave us feedback.
It is vital that every customer of our store is satisfied shopping with us. I am deeply sorry that we failed to meet your expectations.
We rarely run into issues that we can't fix immediately. As you can see from our Feedback Rating, we support our customers in these situations and swiftly act to make things right.
These customers know mistakes do happen, where I implore that you give us the opportunity to correct our error as well.
I would love to start resolving the issue by offering an incentive along with correcting the initial problem. If this sounds like an option for you, please respond to this message and I will personally contact you to correct our mistake.
{buyer_first_name}, I am really looking forward to your reply.
Regards,
[SellerName], Owner of [StoreName]
Hi {buyer_name},
This is [SellerName], and I saw the left negative feedback left on {item_name} ):
I wanted to message you directly to formally apologize for this experience shopping with us. I am truly sorry our services did not meet expectations.
What may I do to make it better? I would love the opportunity to help in any way I can.
If you have a free moment, please contact me so we can make this right.
We thank you again!
[SellerName], owner of [StoreName]
This is [SellerName], and I saw the left negative feedback left on {item_name} ):
I wanted to message you directly to formally apologize for this experience shopping with us. I am truly sorry our services did not meet expectations.
What may I do to make it better? I would love the opportunity to help in any way I can.
If you have a free moment, please contact me so we can make this right.
We thank you again!
[SellerName], owner of [StoreName]
Hi {buyer_first_name},
This is [SellerName], manager of [StoreName] on eBay. Thank you very much for your feedback on your order of {item_name}.
We are deeply sorry that our services did not meet your expectations.
We strive to be the top sellers on eBay, and would be grateful to you for an opportunity to make this right. If you would like, I would be happy to provide you with a full refund or replacement. We strive for 100% customer satisfaction.
After receiving compensation, if you would like to update your feedback to reflect our service as a seller, our team would gratefully appreciate this. I will be happy to send you a link to update your feedback at that time. Feedback has a huge impact on our team's small business.
I look forward to hearing from you; and please also let me know if there are any further questions or concerns you may have.
Thank you very much for the opportunity to serve you.
[SellerName], Manager of [StoreName]
This is [SellerName], manager of [StoreName] on eBay. Thank you very much for your feedback on your order of {item_name}.
We are deeply sorry that our services did not meet your expectations.
We strive to be the top sellers on eBay, and would be grateful to you for an opportunity to make this right. If you would like, I would be happy to provide you with a full refund or replacement. We strive for 100% customer satisfaction.
After receiving compensation, if you would like to update your feedback to reflect our service as a seller, our team would gratefully appreciate this. I will be happy to send you a link to update your feedback at that time. Feedback has a huge impact on our team's small business.
I look forward to hearing from you; and please also let me know if there are any further questions or concerns you may have.
Thank you very much for the opportunity to serve you.
[SellerName], Manager of [StoreName]
Hi {buyer_name},
We are very sorry that our store was not able to meet expectations for your order of {item_name}.
Our team would greatly appreciate the opportunity to hear more from you about what went wrong. We will do everything we can to make it right.
If you have free moment, please contact us. We are always happy to help. It may not seem like much, but one feedback can change the life of a lot of people on our team.
We thank you again!
Best wishes
[StoreName]
We are very sorry that our store was not able to meet expectations for your order of {item_name}.
Our team would greatly appreciate the opportunity to hear more from you about what went wrong. We will do everything we can to make it right.
If you have free moment, please contact us. We are always happy to help. It may not seem like much, but one feedback can change the life of a lot of people on our team.
We thank you again!
Best wishes
[StoreName]
Email examples - Respond to positive feedbackChoose Version:
{buyer_first_name},
Thank you so much for your positive feedback on your order of{item_name}!
Our team at [StoreName] really appreciate you taking the time leave your thoughts on our services.
It's our top priority to ensure your satisfaction as a buyer, so feel free to contact us if you have any further questions.
[ContactURL]
Also be sure to check out some of our other items in our store!
[StoreURL]
Right now, we have a special discount for [DiscountPerc]% off any item we are selling! Use this code at checkout:
[DiscountCode]
We thank you again, and best wishes
[StoreName] Team
Thank you so much for your positive feedback on your order of{item_name}!
Our team at [StoreName] really appreciate you taking the time leave your thoughts on our services.
It's our top priority to ensure your satisfaction as a buyer, so feel free to contact us if you have any further questions.
[ContactURL]
Also be sure to check out some of our other items in our store!
[StoreURL]
Right now, we have a special discount for [DiscountPerc]% off any item we are selling! Use this code at checkout:
[DiscountCode]
We thank you again, and best wishes
[StoreName] Team
Hi {buyer_first_name},
Thank you very much for leaving us feedback! We are happy if you are happy!
If you need anything further, please let us know. We are ready to help in any way we can.
Our team appreciates your business and would love for you to come back and visit us!
Thank you again,
[SellerName]
[StoreName]
Our Store: [StoreURL]
Thank you very much for leaving us feedback! We are happy if you are happy!
If you need anything further, please let us know. We are ready to help in any way we can.
Our team appreciates your business and would love for you to come back and visit us!
Thank you again,
[SellerName]
[StoreName]
Our Store: [StoreURL]
Dear {buyer_first_name},
Thank you for purchase and your great feedback; it means a lot to us.
We hope you enjoy your product, and if you have any questions about your item, we are happy to help.
Once again, thank you very much for your purchase and feedback.
Best Wishes
[StoreName]
Thank you for purchase and your great feedback; it means a lot to us.
We hope you enjoy your product, and if you have any questions about your item, we are happy to help.
Once again, thank you very much for your purchase and feedback.
Best Wishes
[StoreName]
Dear {buyer_first_name},
Thank you for leaving such good feedback for {item_name}! Our team is very grateful that you took the time to share your experience shopping with us. We have left positive feedback for you as well!
As a token of our appreciation, we'd like to offer you a discount code for an additional [DiscountPerc]% OFF your entire next purchase at out store. The code is [DiscountCode]
Here is a direct link to our store: [StoreURL]
We strive for 100% satisfaction from our customers, so feel free to reach out to us any time if you have any questions.
Best wishes.
The [StoreName] Team
Thank you for leaving such good feedback for {item_name}! Our team is very grateful that you took the time to share your experience shopping with us. We have left positive feedback for you as well!
As a token of our appreciation, we'd like to offer you a discount code for an additional [DiscountPerc]% OFF your entire next purchase at out store. The code is [DiscountCode]
Here is a direct link to our store: [StoreURL]
We strive for 100% satisfaction from our customers, so feel free to reach out to us any time if you have any questions.
Best wishes.
The [StoreName] Team
Dear {buyer_name},
Warmest greetings from [StoreName]! Thank you so much for taking the time to leave us excellent feedback.
We really appreciate you as a loyal customer; and for taking the time to help promote our store by sharing your experience shopping with us.
Your happiness and satisfaction is why we do business and you are very important to us. We truly appreciate the trust you have in our services and products.
Many thanks for thinking of us and choosing us, and it was our privilege to do business with you.
Have a great day,
[SellerName]
[StoreName] Team
Warmest greetings from [StoreName]! Thank you so much for taking the time to leave us excellent feedback.
We really appreciate you as a loyal customer; and for taking the time to help promote our store by sharing your experience shopping with us.
Your happiness and satisfaction is why we do business and you are very important to us. We truly appreciate the trust you have in our services and products.
Many thanks for thinking of us and choosing us, and it was our privilege to do business with you.
Have a great day,
[SellerName]
[StoreName] Team
Pro Tip:
These email templates work perfectly for Feedback Reminder and Auto Messages!
Autoresponder Email Templates
Message templates and examples of automatic replies to buyers when you're out of the office, on vacation, or just want to confirm you've received their message. Edit and copy our cancellation and return email examples to keep in good report with your customers.
Auto-reply
Templates:Choose Version:
Templates:Choose Version:
Autoresponder templates - Let buyers know that you've received their messageChoose Version:
Hello!
Thank you very much for reaching out to us!
We have received your message and will reply as soon as possible.
Your inquiry is important to us, and we look forward to speaking with you!
[StoreName]
[StoreURL]
Thank you very much for reaching out to us!
We have received your message and will reply as soon as possible.
Your inquiry is important to us, and we look forward to speaking with you!
[StoreName]
[StoreURL]
Thank you for reach out to [StoreName]!
Your message is received, and one of our support agents will be here to assist soon!
Thank you for your patience!
[StoreName]
Your message is received, and one of our support agents will be here to assist soon!
Thank you for your patience!
[StoreName]
Hi!
Our team at [StoreName] has received your message and will reply shortly!
[StoreName]
[StoreURL]
Our team at [StoreName] has received your message and will reply shortly!
[StoreName]
[StoreURL]
Hello, Thank you for contacting me.
This message is an auto-response to confirm I've received your message.
I will reply soon; thank you for your patience.
[SellerName]
This message is an auto-response to confirm I've received your message.
I will reply soon; thank you for your patience.
[SellerName]
Autoresponder examples - Out of the office, non-business hoursChoose Version:
Hello,
We have received your message.
Currently, we are out of the office but will return to answer your reply shortly.
I appreciate your patience.
Best regards,
[SenderName], [StoreName]
PS: While you wait, check out some other items in our store!
Our store: [StoreURL]
We have received your message.
Currently, we are out of the office but will return to answer your reply shortly.
I appreciate your patience.
Best regards,
[SenderName], [StoreName]
PS: While you wait, check out some other items in our store!
Our store: [StoreURL]
Hi!
We are out of the office right now but will respond as soon as possible!
Best regards,
[StoreName]
We are out of the office right now but will respond as soon as possible!
Best regards,
[StoreName]
Your message is received.
The [StoreName] team is currently out of the office.
When we return to the office at TIME_, our team will support you as soon as possible.
Thank you for your patience,
[StoreName]
[StoreURL]
The [StoreName] team is currently out of the office.
When we return to the office at TIME_, our team will support you as soon as possible.
Thank you for your patience,
[StoreName]
[StoreURL]
Autoresponder templates - Let buyers know you're on vacation. Choose Version:
Hello!
We appreciate your interest in [StoreName]!
Sadly, we are currently on vacation and will return DATE_
We will reply to you as soon as possible at that time.
We are looking forward to speaking with you!
Sincerely,
[StoreName]
We appreciate your interest in [StoreName]!
Sadly, we are currently on vacation and will return DATE_
We will reply to you as soon as possible at that time.
We are looking forward to speaking with you!
Sincerely,
[StoreName]
Hi {buyer_first_name},
Thank you very much for leaving us feedback! We are happy if you are happy!
If you need anything further, please let us know. We are ready to help in any way we can.
Our team appreciates your business and would love for you to come back and visit us!
Thank you again,
[SellerName]
[StoreName]
Our Store: [StoreURL]
Thank you very much for leaving us feedback! We are happy if you are happy!
If you need anything further, please let us know. We are ready to help in any way we can.
Our team appreciates your business and would love for you to come back and visit us!
Thank you again,
[SellerName]
[StoreName]
Our Store: [StoreURL]
Dear {buyer_first_name},
Thank you for purchase and your great feedback; it means a lot to us.
We hope you enjoy your product, and if you have any questions about your item, we are happy to help.
Once again, thank you very much for your purchase and feedback.
Best Wishes
[StoreName]
Thank you for purchase and your great feedback; it means a lot to us.
We hope you enjoy your product, and if you have any questions about your item, we are happy to help.
Once again, thank you very much for your purchase and feedback.
Best Wishes
[StoreName]
Pro Tip:
These email templates work perfectly for Feedback Reminder!
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