Privacy Policy

Last updated: September 30, 2024

General

1. 3DSellers (“3DSellers,” “Company,” “we” or “us”) offers a platform designed to help eBay sellers design, manage, monitor, and develop their eBay business (the "Services"). Any reference to the Services in this Privacy Policy shall include all tools, platforms, websites, or applications provided by 3DSellers, whether desktop, mobile, or otherwise (collectively, “Software”).
2. 3DSellers takes privacy seriously and is committed to protecting its clients’ personal information in compliance with applicable laws, including the General Data Protection Regulation (GDPR). This Privacy Policy informs you of how we collect, store, use, and share the information you provide in connection with the use of our Services or Software.
3. By accessing or using the Services or Software, you accept this Privacy Policy, including the collection, storage, and use of your information as outlined. If you do not agree, you should stop using the Services immediately.
4. When accessing our platform, you may also access, and use the services, of other third-party partners and service providers, such as eBay, Amazon, Walmart, etc. These third-party partners all have their own respective Terms of Use and Privacy Policies, which apply when accessing their services. Use of their services through 3Dsellers is consent to these policies.
5. We may amend this Privacy Policy from time to time. You are encouraged to review this Privacy Policy frequently to ensure you are aware of the most updated version. Continued use of the Services signifies acceptance of any changes made.

What Information Do We Collect? We collect or receive various types of information about you, which may include:

1. Information you provide directly: This includes your name, email, phone number, address, and payment details when you create an account, purchase a service, or contact us.
2. Information from connected platforms: We collect data from third-party platforms such as eBay or Amazon when you link them to our Services, which may include your username, contact details, active listings, feedback score, and buyer details.
3. Automatically collected data: This includes information such as your IP address, browser type, device details, and browsing activity when you visit our website or use our Software. We may also collect information through cookies and similar tracking technologies.
4. Billing and transaction data: If you use our services, we collect payment-related information such as transaction history, payment method, and billing details.

How We Use Your Information We may use your information for several purposes, including:

1. To provide services: We use your information to provide you with the services, products, or information you requested.
2. Customer support: To address your inquiries, provide technical support, and resolve issues.
3. Personalization and optimization: We may use your data to customize and improve your experience on our platform and optimize the performance of our Services.
4. Communication: We use your contact details to send you updates, newsletters, or promotional content, provided you have consented to such communications.
5. Legal obligations: We may use your data to comply with legal obligations or protect our legal rights.

How We Share Your Information We may share your information with third parties under the following circumstances:

1. Service providers: We work with third-party partners to provide technical support, payment processing (e.g., PayPal), analytics (e.g., Google Analytics), and marketing services. These providers are bound by contracts to keep your data secure.
2. Legal purposes: We may disclose your information if required by law, such as to comply with a subpoena, legal proceedings, or law enforcement.
3. Business transfers: If 3DSellers undergoes a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

We do not sell or rent your personal data to third parties for marketing purposes.

Cookies and Tracking Technologies We use cookies and similar technologies to track your interaction with our website and optimize the performance of our Services. You can manage your cookie preferences in your browser settings, though this may affect your experience using our platform.

For more details, please refer to our Cookie Policy.

Your Rights and Choices Under applicable data protection laws, including the GDPR, you have several rights concerning your personal information, including:

1. Right to access: You have the right to request a copy of the information we hold about you.
2. Right to correct: You can request that we update or correct inaccuracies in your data.
3. Right to delete: You may request that we delete your personal information, provided that legal or regulatory obligations do not prevent us from doing so.
4. Right to restrict processing: You may ask us to restrict how we process your data under certain conditions.
5. Right to data portability: You can request your data in a machine-readable format for transfer to another provider.
6. Right to object: You may object to the processing of your data for certain purposes, including marketing.

To exercise any of these rights, please contact our Support Manager, Lisa Adams, at Lisa@3dsellers.com.

Data Deletion Policy Upon submitting a written request, we will delete all data, accounts, and personal information related to your account within seven days, provided no legal obligation requires us to retain certain records. For deletion requests, contact our support team at support@3dsellers.com. When Data Requests are not received, 3Dsellers only stores your data for as long as necessary. The type of data will determine the length of time it is stored. When your subscription is Terminated, all data will be deleted within 30 days, unless legal obligations prevent us from doing so, in which case it will be deleted at the earliest, possible opportunity.

International Data Transfers Your information may be transferred to and processed in countries outside of your jurisdiction, including the United States and Israel, where data protection laws may differ from your local regulations. By using our services, you consent to such transfers. We take steps to ensure your privacy rights are protected during these transfers.

Security of Your Information We take reasonable measures to safeguard your personal information, using encryption and secure storage methods. However, no internet transmission is fully secure, and we cannot guarantee the complete security of your data. You are responsible for keeping your account credentials confidential.
Payment Information Security At 3Dsellers, we take the security of your payment information seriously and use industry-standard measures to safeguard your data. When you make a payment on our platform, your payment information is securely transmitted and processed by our payment processor, Chargebee.

Chargebee is responsible for processing your payments and is under a legal obligation to keep your payment data secure. They are fully GDPR compliant and follow stringent security protocols to protect your information. By making a payment, you also consent to Chargebee's own privacy policy and terms of use, which govern how your payment data is handled and protected.

Children’s Privacy Our services are not directed toward individuals under the age of 18. If we discover that a minor has provided us with personal information, we will delete that data promptly.

Changes to this Privacy Policy We may update this Privacy Policy from time to time. If significant changes are made, we will notify you either by posting a notice on our website or via email.

Contact Us If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact Lisa Adams at support@3dsellers.com or write us at Shlomo Ibn Gabirol ST 30 Tel Aviv-Yafo, 6407807 Israel.

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