3Dsellers eCommerce Helpdesk Packs all Your Customer Service Channels into One Powerful Software
3Dsellers Helpdesk the Ultimate Software for Automating Customer Service and Order Management.
Free 7 days trial. No credit card required.
What Makes 3Dsellers the Most Complete eCommerce Customer Service Software
Make Your Customer Service Outstanding.
Try Our Multichannel eCommerce Helpdesk:
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Trusted by 5,000+ eBay Sellers
Easily Manage all Your eCommerce Customer Support from all Your Selling Channels
Centralize customer support from all your eCommerce stores and marketplace selling channels (like Amazon, eBay, Shopify, Etsy, and social media messages) in one, simple, eCommerce help desk.
Automate and Respond Faster with 3Dsellers Customer Service eCommerce Helpdesk
Every feature your multichannel customer service manager needs to accelerate your support team's resolution time, automate repetitive tasks, and create consistent workflow automation
Manage everything in one place
From social media support, customer queries and cases to orders from all your selling channels, 3Dsellers' e-commerce help desk enables your support agents complete control over ticket management
Your customer service agents can provide better support and a great customer experience by combining order management and support tickets on one page.
Team members will no longer need to open new browser tabs and use your selling accounts to manage customer support on multiple channels, allowing them time to boost productivity and customer satisfaction.
Create customized filter views
Customize your business' ticketing system and create personalized filters to display the right conversations fast.
Use filters and auto-assignment rules on incoming tickets to make views that prioritize your team members’ responses:
Create a filter-view for your sales team based on inquiries for particular items, a filter for logistics regarding customer shipping inquiries, and even sort by message content to prioritize ticket management for the customer service team.
Respond faster with message templates
Create customer support templates that automatically personalize their message text to the customer, order, and shipping details.
Use templates as message snippets for signatures, feedback and review links, promotion coupons, service level agreements, and other timely messages.
Your support agents can use 3Dsellers’ eCommerce help desk to insert any template into a reply in a couple of keystrokes, customize if needed, and reply fast.
Message templates can bring consistency to your brand's communication channels, automate repetitive tasks, and make customer support easier for your e-commerce business.
Full order and customer details in every ticket
Your customers expect knowledgeable support from an e-commerce company.
3Dsellers helpdesk software gives your support team the power to provide buyers with the exceptional customer experience they want by having the buyer's order and contact details on the same screen as the customer support ticket.
When you automatically pull the buyer info with current and previous order details from all your support channels into the conversation, your support team is free to provide fast, great customer service while significantly decreasing the average response time.
Automate your workflow with Auto Responder
Employ an electronic support agent to automate responses to shipping inquiries, resolve common customer queries and questions, and act as your support agents' secretary.
Make autoresponders that send direct messages to buyers for situations such as:
- Answer inquires with automated messages based on the customers’ message text
- Assure buyers you've received their email if not responded to for some time
- Reply during vacation and non-business hours
Assemble an entire network of unlimited automated responses (your own artificial intelligence) and boost productivity by allowing Auto Responder to lower your ticket volume.
Better and Smart Workflow Collaborative Teams Helpdesk
eCommerce businesses thrive with 3Dsellers helpdesk software.
Release more time and energy to your support team and rapidly improve customer satisfaction.
Automatically assign tickets
Automatically assign incoming tickets to team members with custom ticket conditions. When your support teams receive customer queries without waiting, you assure fast, organized responses.
Personal Inboxes for your team
Each teammate receives a personal inbox with "Active now" dots, highlighting when the support agent is online. Inboxes include a ticket count value for upkeep and a mentions filter to view tickets where teammates mentioned them.
Internal notes and mentions
Add private notes directly to the conversation that only you and your team can see.Mention your support team individually in the conversation notes to alert them to the ticket.
A.I. Actions
Use new A.I. actions to generate a summary of a ticket, rephrase your reply in a different or message length, or even create a new response from scratch.
Helpdesk Insights
Use our Insights tab to track your teammate's performance and assure maximum support coverage.
Smart Rules
Create rules to streamline and automate your CRM workflow and make sure your tickets end up assigned to the correct teammate or proper status.
Save time and take bulk actions
Increase your support teams' workflow efficiency to take bulk actions on support tickets.Select multiple tickets to mark as read, change ticket status, merge tickets, assign to teammates, star, and more.
Multichannel order management
Make actions on multichannel orders and cases with the eCommerce help desk or a full-featured orders manager.Use orders integration to issue returns, refund payments, cancel orders, add tracking, and more.
Built-in collision detection
Save time managing support tickets by easily assigning tickets to other customer support agents. Collision detection features ensure your team doesn't reply to a buyer twice by displaying when another teammate is typing.
Manage your team and permissions
Organize your customer service team with custom permissions for individual teammates. Without giving away passwords, grant access to specific marketplace accounts, tools, and certain features.
Manage multiple seller accounts
Consolidate your social media support and eCommerce business communication channels in one place.Save time and keep customers happy by receiving incoming messages from multiple channels.
Time left to reply countdowns
Improve your customer support response time with customizable "Time left to reply" countdown timers.Fast replies to support tickets generates good customer service and better ratings.
Join over 5,000+ merchants who use 3Dsellers' eBay selling manager to skyrocket sales, customer satisfaction, and brand recognition!
50%
Seller Score increase with Feedback Reminder
25%
Boost in repeat buyers with Auto Messages
15%
Sales increase with Best Offers Manager
Excellent
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MrCannon
Definitely one of the best eBay selling tools...
I have used so many eBay selling tools over the years and I could not find one that had all the right systems under one roof. You can't beat the price "wow" you get a lot for your money. Customer support was also awesome. FYI I almost never write reviews but you guys deserve this for sure.
Graham O.Heading
Five Stars For 3Dsellers
One of the biggest challenges in eCommerce is customer service and this alone could be the difference between success or failure. 3Dsellers makes this a breeze by allowing you to set up "canned" responses, which makes responding to your customers' messages a lot quicker.
Make Smarter Decisions with 3Dsellers Helpdesk Built for Online Sellers
By radically simplifying your workflow, our e-commerce help desk software transforms online sellers’ view of “managing customer support” to the high-level honor of “creating customer experience.”
Increase Workflow Productivity and Save Time
Utilize our helpdesk software to automate repetitive tasks, sort incoming tickets, and transform the efficiency of your eCommerce business.Not only do you increase customer satisfaction, you provide yourself and team time to focus on growing your brand.
Secure Accounts and Manage Team Permissions
Teammates can help manage customer support without passwords to your support channels or access to social media pages.Invite them to your 3Dsellers account, and they can respond through any of the communication channels and features you allow.
Complete Customer Support Help Desk Solutions
Seller rating is a big factor for search results, so boost your feedback score and keep it high by following up with buyers and requesting feedback if satisfied.
Improve Productivity and Measure Team Performance
Access support team statistics with on-platform charts, insights, resolved ticket totals, and more.Download CSVs to make detailed reports about team performance, analyze trends and recognize opportunities to improve team productivity.
Pricing - Helpdesk Suite
All plan are including Multichannel unlimited tickets & accounts
ecommerce customer support CRM
FAQs
Unlimited, but it can vary according to your current plan.
In every conversation with a linked order, you can refund, cancel, change tracking, and even leave feedback to eBay buyers. If an eBay case arises, all available actions are provided in the conversation.
Conveniently displayed on the right side of every ticket are order details, buyer info, order history, and conversation history. What’s more, Orders Manager integration allows you to take action on orders without leaving the page.
Create an entire system of automatic replies that send based on the buyer’s message content, order details, reply-time, out-of-office hours, and more!
3Dsellers allows you to create rules that automatically update ticket data and assign messages to particular teammates.
3Dsellers can integrate up to an unlimited number of accounts and channels, making 3Dsellers a reliable host for managing your multichannel eCommerce empire.
Get unlimited access to 3Dsellers free of charge for 7 days!
no credit card required, cancel any time.
