Shoppers today expect your eCommerce business systems to deliver a professionally seamless customer service experience — which means you’ll need to optimize support teams across multiple sales channels to maximum efficiency.
Replyco - Rating 4.8/5
3Dsellers - Rating 4.9/5
Both Replyco and 3Dsellers are acclaimed for their intuitive customer relationship management software, helping thousands of merchants achieve top-rated eCommerce customer service. But which is better for your workflow and employees? — and which one will help you keep profits, instead of cutting into them?
Multichannel Helpdesk System
Orders, Cancellations, Returns
Free trial
3Dsellers offers the best eBay selling all-in-one solution for online sellers
3Dsellers is no stranger to optimizing systems to keep up with your modern eCommerce business. Beginning on the eBay App Store in 2010, they have perfected the art of adding features and new tools, while maintaining a fast, user-friendly interface.
While the Helpdesk is the centerpiece of this comparison article, we’ve established Replyco and 3Dsellers have the same essential customer ticketing features. So, it may also be helpful to know 3Dsellers also offers a full suite of eBay tools to automate, market, and manage any eBay business.
Advanced eBay listings manager
eBay templates designer (+ cross-promotion)
Automated feedback reminder
eBay motors & eBay catalog
Order management system
Multichannel Helpdesk
Smart offer manager
Auto responder
Bulk action tools
Digital goods, multiple eBay account - and many more features!
All The Tools You Need to Manage, Automate, and Grow Your eBay Business
Both Replyco and 3Dsellers are acclaimed for their intuitive customer relationship management software, helping to achieve top-rated eCommerce customer service. But which is better for your workflow and employees? — and will help you keep profits, instead of cutting into them?
Multichannel helpdesks from Replyco and 3Dsellers offer many of the same features. For most, deciding between the two will be based on speed, reliability, and usability.
However, you’ll find many of the differences are which features are included with a subscription. For example, you would need to purchase the 2nd level subscription on Replyco for the features below, but on 3Dsellers, each of these features are open to any Helpdesk user:
Collision Detection
Smart Filters (inbox rules)
Message Templates & Text Snippets
Labels & Folders
Teammate Permissions
Regardless of the price and subscription, your eCommerce business is at its best if you have a helpdesk system that suits your customer service team’s workflow.
Step 1:
Sign up for 3Dsellers!
Step 3:
Receive a $75 credit!
💰 Switch now and get $75 off!
Aside from our ability to constantly add new features by your requests (without interruption), you can handle eBay cases in bulk, star tickets, easily move tickets to other folders, quick-sort tickets, send feedback requests for Amazon AND eBay, and many other features.
In addition, 3Dsellers excels beyond an incredible eCommerce helpdesk and into advanced selling tools for eBay and other select selling channels.
3Dsellers - The Most Advanced eBay Selling Software
Easily manage eBay listings, products, and inventory with 3Dsellers software. Easy-to-use bulk management features, advanced filters, and more let your business easily create eBay listings (on desktop or mobile) with eBay feed optimized product data.
Let your eBay business soar with unlimited eBay listings, integrated eBay SEO features, and bulk management tools. Hide your real inventory from eBay while setting MSRP and eBay Promotion rates and adjusting prices in bulk. eBay draft management and advanced custom filters help streamline workflows and reduce time spent relisting and bulk editing.
Moreover, you can explore a number of exciting listing management options. Log item costs, get low inventory alerts, integrate fitment management, calculate profits, upload product images, import bulk CSV listings, and more!
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Increased Efficiency with Multichannel Order Management
The Orders Manager is a brilliant Helpdesk partner-app for multichannel eCommerce sellers. Synchronize every order you receive from Amazon, Shopify, Etsy, Facebook, and other eCommerce sites. Not to mention that eCommerce data from Orders Manager is fully integrated into each CRM helpdesk ticket! By combining one online platform with multiple channels, 3Dsellers makes it easy to manage your multi-store workflow.
Make sure you know your repeat buyers and which orders you can ship at the same time. Send bulk messages to buyers, download and process orders in bulk, and upload tracking in bulk. Target transaction details, specific online retail channels, and different e-commerce platforms using smart filter combinations.
Better Customer Support with Multichannel Helpdesk
With 3Dsellers' multichannel Helpdesk (customer relationship management), you can automate and streamline support services across multiple eBay accounts, marketplaces, and channels of communication. Easily convert eBay messages into support tickets with order and customer information on the same page. Connect all your eCommerce channels and social networking apps in one place to implement a customer service-based branding strategy.
Your eCommerce team should be well-organized, responsive, knowledgeable, and eager to represent your brand. Thanks to the comprehensive set of powerful customer satisfaction features, your new workflow is likely to generate more repeat sales than ever before. Moreover, you can easily manage your multi-channel eCommerce business' customer service data, statistics, and team performance.
Respond Faster with Auto Responder Tool
You can earn great reviews, higher seller ratings, and boost your sales by responding quickly to your customers' inquiries, sending follow-up messages using eBay marketing, and providing non-business-hour customer support. As an added feature, it is possible to setup complete reply systems that send based on the content of the message, sales information, and other details.
You can provide buyers with customer service and respond quickly to their questions with eBay autoresponders and automated eBay messages. In addition to reducing eBay cases and claims, using these tools can improve feedback rates and increase customer loyalty by turning first-time buyers into loyal customers.
Boost Your eBay Account with Automated Feedback Reminder
In addition to the fast responses, case management, and handling you can achieve with 3Dsellers, eBay feedback is your best source for becoming a top-rated seller. In eBay search and other search engines, the top-rated eBay sellers' listings are almost always displayed at the top.
You can achieve and stay at the top of search results (and stay ahead of your competition) by offering a great customer experience and following up automatically to remind buyers to leave positive feedback. Additionally, reminding buyers to leave feedback is a great way to establish yourself in the minds of customers again, gaining more repeat business.
With 3Dsellers automated customer support and personalized transaction emails, top-rated seller status can be achieved and maintained (without additional effort). Develop a set-it-and-forget-it multifunctional marketing tool that helps manage seamless customer journeys 24x7.
Automate Sales with 3Dsellers Smart Offer Manager
For many people, bargain hunting is more than a hobby. Finding the right product at the right price can be a thrilling experience, and every shopper enjoys it. Hence, a successful business maximizes profits from volume sales by allowing shoppers to bargain. The ability to get a lower price on the product in this way builds superiorly personalized shopping experiences for buyers.
Due to the increased workload and time involved in managing eBay offers from buyers, many sellers do not take advantage of eBay Best Offers. Now, anyone can boost their eBay sales with Offers Manager and automation with 3Dsellers Offers Manager! It's the first of its kind!
Increase Your Sales with eBay Templates Designer
Using 3Dseller's Cross-Promotion feature, you can automatically promote similar items from your eBay Store in an eBay design template. Additionally, there are unlimited design templates for listing and item details that can be applied to listings in bulk. New designs can even be applied automatically based on category rules.
With no coding knowledge, you can create a professional eBay listing template. Additionally, you can add code to the design yourself using the template editor or add your web designer as a teammate to do it for you!
See What Online Sellers Say About 3Dsellers
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Jim C.
Jan 14, 2022
verfified review
3Dsellers Checks All the Important Boxes
My overall experience has been exceptional. On top of the quality software product, the customer service goes above and beyond. On more than one occasion, I've gotten responses and fixes to glitches even when I'm contacting the company outside normal business hours. As I find little bugs or opportunities to correct something in the software, the team responds with a fix usually within hours. I could not be more pleased with the support this company gives to their excellent product.
Aidan
Feb 3 2022
verfified review
3Dsellers is THE best software for my business
3Dsellers is THE best software for my business. I've tried a few other programs but they just got too expensive and complicated. With 3Dsellers, I can easily manage all my eBay accounts and do it all from one place, saving me time and money. Definitely the best ebay multi account software in the market! Their helpdesk is amazing, I am working with a team of 5 agents and we just love it. A true cost - value winner.
FAQs
We are an eBay Silver Solution Provider and have worked closely with eBay Inc. for over a decade. eBay policies and approvals (as well as every integration channel) are crucial to the operations of our company.
We offer plans with select tools and features that grow with sellers and also supply merchants with subscriptions that fulfill every selling need possible. See our pricing to learn more.
You may be able to set your business ahead of tasks and competition with 3Dsellers' eCommerce platform. Find out if 3Dsellers is the best eBay eCommerce software solution for your eBay selling business by starting a free trial today.
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