Common eBay Listing Errors and Solutions
If you're having trouble listing items on eBay, 3Dsellers’ complete list of eBay listing errors, error codes, and solutions will help you resolve any issue. Whether you're getting an error message when trying to list an item or your listing is getting removed, our list will help you find a solution.
What are eBay listing errors and eBay error codes? How do I fix them?
Each eBay listing requires specific details to be allowed on eBay. eBay's requirements can change based on the type of listing and which eBay category the item is assigned. If any required details don't exist or have a wrong value, eBay will send an error instead of publishing your listing. You may see these errors when:
- editing and publishing a listing,
- utilizing eBay API,
- or when using third-party eBay software.
Each error is assigned a code of several digits (the Error Code) in addition to a message that states the error's cause.
Categorized Index of eBay Errors by Codes
eBay listing errors can be frustrating; spending time setting up your listing only to have it rejected for a silly mistake. To save headaches and time, we've compiled a list of the most common eBay listing errors and how to fix them.
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Error Categories
ShippingPackage, & LocationReturns & PaymentPricing, Best Offer, & InventoryItem SpecificsVariationsProduct PhotoseBay Site & CategorySystem Limits & Software IssuesBuyer Protection & Blocked ContenteBay Shipping Policy Errors:
Package & Item Location Errors:
Return & eBay Payment Policy Errors:
Pricing, eBay Best Offer, & Inventory Errors:
Item Specifics & eBay Listing Details Errors:
eBay Variation Errors:
eBay Product Photo Image Errors:
eBay Site & Category Errors:
eBay System Limits & Software Issues:
Buyer Protection & Blocked eBay Content Errors:
eBay Listing Errors - Error Codes
Use the categorized list above, or Control/Command + F to search for an error.
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eBay Shipping Policy Errors
+ eBay Error 715
Invalid value provided for Weight Minor. Enter a value between 0 and 15 oz.
Reason:
eBay is not accepting the Weight Minor value for Package Weight.
Example Error Settings:
Solution:
1) Ensure you are using the correct Measurement System (Metric or Imperial). — 2) Ensure the value is correct according to eBay's suggested range (shown in the error message). — 3) If using CSV import, ensure that only number are used in the cell; no spaces or letters.
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+ eBay Error 10041
Postage Service cannot be revised if the item has bid or active Best Offers or is ending in 12 hours.
Reason:
The shipping service in listing details or policy was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
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+ eBay Error 12519
Shipping service [service name] is not available.
Reason:
eBay is rejecting the selected Shipping Service for the Shipping Policy/ settings
Example Error Settings:
Solution:
Apply a Shipping Policy to the listing that includes a suitable Shipping Service.
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+ eBay Error 19011
Please specify a shipping service and charges for this Item.
Reason:
The listing is missing a Shipping Policy or needs shipping details with correct information.
Example Error Settings:
Solution:
Add a Shipping Policy to the listing with valid shipping details for the item and shipping package. Pro Tip: Certain eBay category and package details may need corresponding settings for shipping.
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+ eBay Error 21916389
Handling time is required.
Reason:
eBay requires a listing's shipping settings and policies to include a handling time, but this listing does not include a handling time.
Example Error Settings:
Solution:
Ensure your Shipping Policy/ settings include a handling time (time until dispatch/shipped)
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+ eBay Error 21917327
You've provided an invalid postage policy.
Reason:
The listing is missing a Shipping Policy/ settings, or eBay is rejecting the current Shipping Policy.
Example Error Settings:
Solution:
Re-select or edit the current Shipping Policy/ settings (If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)
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+ eBay Error 21919152
Shipping policy is required.
Reason:
The listing is missing a Shipping Policy/ settings.
Example Error Settings:
Solution:
Re-select or edit the current Shipping Policy. (If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)
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Package & Item Location Errors
+ eBay Error 37
Input data for tag <Item.[___]> is invalid or missing. Please check API documentation.
Reason:
The value for the field (shown in the eBay error) is missing or not formatted correctly. Common listing data this error includes are <Item.Country> — <Item.ShippingDetails> — <Item.PictureDetails.____>
Example Error Settings:
Solution:
Ensure the value is entered and formatted correctly. Take note of other settings that may rely on or conflict with the value you enter.
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+ eBay Error 71
Your item's location was not filled in. The location field helps buyers determine the shipping cost(s) for the item, and should always be included.
Reason:
The listing details are missing a Location for the item (where the item ships from).
Example Error Settings:
Solution:
Enter the dispatching City,State/Region in the Location field. If shipping from multiple warehouses, consider entering the primary location and note the other locations in the item description.
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+ eBay Error 560
WeightUnit must correspond to predefined eBay values.
Reason:
eBay is requiring that the measurement system for the shipping package (metric or imperial) matches the eBay Site country. (Note: This is not part of your shipping settings
Example Error Settings:
The shipping package's measurement system is set to "Metric" but the item is listed to eBay US
Solution:
Check the package Settings and ensure the measurement system matches the eBay Site country's measurement unit.
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The eBay Site is not United Stares and uses "Metric" as the measurement system.
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+ eBay Error 717
The package weight is not valid or is missing. Provide a valid number for the weight.
Reason:
1) The listing is missing a package weight or— 2) eBay is rejecting the package weight value.
Example Error Settings:
Solution:
Check Package Weight values for any mistakes (If importing items with CSV, ensure the Weight values only include numbers, no decimals).
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+ eBay Error 737
Please enter a valid postal code.
Reason:
eBay is rejecting the item location's postal code.
Example Error Settings:
Solution:
Check the postal code format and ensure it matches other location data.
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+ eBay Error 10081
Invalid <PostagePackage>.
Reason:
eBay is rejecting the "Package Type" for the listing.
Example Error Settings:
Solution:
eBay restricts which packages can be used for some eBay categories and Shipping Services. If in Australia, "Mailing Boxes" may be accepted for most categories. For other eBay Sites (US, CA, UK, etc.), "Package/thick envelope" may work in most cases.
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+ eBay Error 17103
Please enter a valid Postal Code.
Reason:
eBay is rejecting the item location's postal code.
Example Error Settings:
Solution:
Check the postal code format and ensure it matches other location data.
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+ eBay Error 17804
Please enter a valid ZIP Code.
Reason:
eBay does not recognize the zip/ postal code for the Item Location.
Example Error Settings:
Solution:
Ensure the zip code format is correct. If importing via CSV, ensure there are no spaces or special characters in your CSV.
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+ eBay Error 17805
Enter only the numeric portion of the PostalCode.
Reason:
eBay will only allow numbers for the items location's postal code.
Example Error Settings:
Solution:
Ensure the postal code includes only numbers.
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+ eBay Error 17806
Enter a full UK PostalCode.
Reason:
The postal code is incomplete or not properly formatted.
Example Error Settings:
Solution:
Ensure the postal code is correct and formatted accordingly.
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+ eBay Error 17807
Please enter a valid Postal Code.
Reason:
eBay is rejecting the item location's postal code.
Example Error Settings:
Solution:
Check the postal code format and ensure it matches other location data.
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+ eBay Error 219021
Package weight is over the weight limit for service [shipping service name]. The maximum weight is [weight unit].
Reason:
The Shipping Service selected does not support the weight set for the package.
Example Error Settings:
Solution:
Choose a different Shipping Service to support the package weight.
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+ eBay Error 219022
Package dimensions exceeded maximum allowable limit for service [Postal Carrier]
Reason:
The package size is too large for the courier's shipping service.
Example Error Settings:
Solution:
Decrease the size of your packaging, or select a Shipping Policy with a different shipping service.
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+ eBay Error 219144
Package dimensions are less than the minimum allowable limit for service [Postal Carrier]
Reason:
The package size is too small for the courier's shipping service.
Example Error Settings:
Solution:
Increase the size of your packaging, or select a Shipping Policy with a different shipping service.
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+ eBay Error 21915469
At least one valid shipping service must be specified.
Reason:
The Shipping Policy/ settings are either missing a Shipping Service, or the current Shipping Service is rejected due to other listing details.
Example Error Settings:
Solution:
Apply a Shipping Policy to the listing that includes a suitable Shipping Service.
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+ eBay Error 21916496
Shipping cost cannot be calculated since the item location is different from the site. Use flat rate shipping.
Reason:
The Item Location is not the same as the eBay Site (US, UK, AU, etc.), so eBay cannot calculate shipping for this item.
Example Error Settings:
Solution:
Create or edit a Shipping Policy to use Flat-Rate shipping for the item.
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+ eBay Error 21917177
Please enter valid dimensions for your package.
Reason:
eBay is rejecting the package dimension settings.
Example Error Settings:
Solution:
Ensure the correct values are used for packing dimensions. (If importing items with CSV, ensure the package dimensions include only numbers, no spaces or letters)
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Return & eBay Payment Policy Errors
+ eBay Error 354
You must choose at least one payment method.
Reason:
The payment settings do not include a way for the buyer to pay.
Example Error Settings:
Solution:
Create a Payment Policy and select it for the listing.
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+ eBay Error 10068
Email address cannot be used for PayPal payments at this time.
Reason:
eBay has restricted using this email address for PayPal payments.
Example Error Settings:
Solution:
Use a different PayPal account, or, if acceptable to the eBay support team, add a new email address to your PayPal account and use it instead.
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+ eBay Error 12316
You have specified the deposit option, but did not specified deposit amount.
Reason:
You have allowed buyers to make a deposit payment, but the deposit amount is not set.
Example Error Settings:
Solution:
Ensure you have entered a deposit amount in the deposit payment settings.
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+ eBay Error 21829
You must have a valid PayPal Account in good standing to require immediate payment.
Reason:
eBay is rejecting the payment method for immediate pay due to a missing PayPal account, or eBay account limitations. eBay may deny particular payment methods if your account is restricted, or if a PayPal/ accepted payment processor is not set up on your eBay account.
Example Error Settings:
Solution:
1) Check that PayPal/ Payoneer are set up properly on your account. 2) Check for red warning messages on Seller Hub and look for notices in your eBay Messages for account restrictions. Contact eBay to resolve the restrictions.
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+ eBay Error 2191086
You must choose at least one payment method.
Reason:
The payment settings do not include a way for the buyer to pay.
Example Error Settings:
Solution:
Create a Payment Policy and select it for the listing.
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+ eBay Error 21915379
You need to accept PayPal as a payment method for this listing.
Reason:
eBay is requiring PayPal for payment.
Example Error Settings:
Solution:
Change the listing's Payment Policy to accept PayPal.
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+ eBay Error 21916250
A return option is missing or not valid. Update your return options.
Reason:
The listing is missing Return settings, or eBay is rejecting the current Return Policy. (eBay requires particular Return settings for some categories and products)
Example Error Settings:
A particular electronics category requires at least 30-day returns, but the current policy only allows 14-day returns.
Solution:
Re-select or edit the current return policy, or choose a different policy that favors the buyer more. (If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)
More Info
Example Solution:
Change 14-day Returns → 30-day Returns
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+ eBay Error 21916263
You must accept PayPal as a payment method for this listing.
Reason:
The eBay category or product requires PayPal or immediate pay options.
Example Error Settings:
Solution:
Ensure your Payment Policy/ settings include PayPal or integrated eBay payment.
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+ eBay Error 21916281
To list this item, you need to accept PayPal or other approved electronic payments as a payment method.
Reason:
For this eBay Category or product, you must accept digital payments.
Example Error Settings:
Solution:
Change the Payment Policy/ settings to include a way for the buyer to pay instantly.
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+ eBay Error 21916328
Please specify a valid return policy.
Reason:
eBay is rejecting the current Return Policy. (eBay requires particular Return settings for some categories and products)
Example Error Settings:
A particular electronics category requires at least 30-day returns, but the current policy only allows 14 days to return the item.
Solution:
Re-select, edit, or choose a different Return Policy that favors the buyer more. (If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)
More Info
Example Solution:
Change 14-day Returns → 30-day Returns
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+ eBay Error 21917141
To require immediate payment, you must specify a Buy It Now price.
Reason:
If you list an Auction with payment settings requiring the buyer to pay immediately, eBay requires a Buy It Now price.
Example Error Settings:
Solution:
Add a Buy It Now price to the listing, or turn off immediate pay.
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+ eBay Error 21917328
You've provided an invalid payment policy.
Reason:
eBay may be restricting which payment methods this listing can use, or the Policy ID used in a CSV import file is not valid.
Example Error Settings:
Solution:
Ensure an appropriate payment policy is selected for the listing. (If importing items via CSV, ensure only numbers are used for the Policy ID, no spaces)
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+ eBay Error 21917329
You've provided an invalid returns policy.
Reason:
The listing is missing Return settings, or eBay is rejecting the current Return Policy. (eBay requires particular Return settings for some categories and products)
Example Error Settings:
Solution:
If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site; or Reselect a Return Policy for the listing.
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+ eBay Error 21919151
We can't list this item because its payment policy contains one or more invalid payment methods, select a payment policy that contains only valid payment methods.
Reason:
eBay is rejecting one of the payment methods in your Payment Policy/ settings. Payment methods may be restricted for some categories or products.
Example Error Settings:
Solution:
Change the Payment Policy/ settings to include suitable payment options for the item.
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+ eBay Error 21919153
Payment policy is required.
Reason:
A Payment Policy/ settings are missing for this listing.
Example Error Settings:
Solution:
Select a payment policy for the listing.
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+ eBay Error 21919154
Return policy is required.
Reason:
The listing is missing Return settings.
Example Error Settings:
A Return Policy was not selected for the listing.
Solution:
Create or select a Return Policy for the item. (If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)
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+ eBay Error 21919177
Because you've specified Local Collection Only for this item, you can't require immediate payment.
Reason:
eBay does not allow immediate payments for listings with "local pickup" as a delivery option.
Example Error Settings:
Solution:
Change the Payment Policy/ settings to cash on pickup.
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+ eBay Error 21919262
The email address you entered isn't linked to a PayPal account. If you don't have a PayPal account, you'll need to set one up with this email address so that buyers can pay you.
Reason:
The email address for PayPal payment on the listing is not a PayPal email address.
Example Error Settings:
Solution:
Change the payment email address to an address that is associated with the PayPal account.
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Pricing, eBay Best Offers, & Inventory Errors
+ eBay Error 22003
Auto decline amount cannot be greater than or equal to the Buy It Now price.
Reason:
The Best Offer "Decline" price is greater than or equal to the listing price.
Example:
Price: $10 — Decline Offer: $11
Solution:
Ensure the Best Offer "Decline" price is less than "Accept" price.
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+ eBay Error 21916783
Buy It Now price should be at least 30% more than your starting price.
Reason:
The Auction's Buy It Now price is too low in comparison to the starting price.
Example:
Solution:
Increase the Buy It Now price to at least 30% more than the Starting price
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+ eBay Error 10065
Currency is unchangeable when revising or relisting an item.
Reason:
eBay will not allow you to change the currency if the item has been published.
Example:
Solution:
End the item and save it to Draft to change the currency and relist.
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+ eBay Error 21919008
Discounted pricing is applicable for fixed price items only.
Reason:
A discount promotion is being applied to the listing, but the listing is an Auction, which cannot accept discounts.
Example:
Solution:
Refrain from applying discounted pricing to this listing — Or relist the item as a Fixed Price listing.
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+ eBay Error 21916605
Only single item quantity is permitted when the listing is in auction-style or under selected categories in Fixed Price format.
Reason:
The Quantity is greater than one, but the listing is either an Auction, or in a special eBay category that only allows one quantity per listing.
Example:
Solution:
Change the listing quantity to one. If the listing is an auction, and you are using eBay software, switch to "Fixed Price" settings, change the quantity, then switch back to "Auction" settings.
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+ eBay Error 23006
The Best Offer Auto Accept Price entered has an invalid value.
Reason:
The value for Best Offer "Accept" Price is not a valid integer or decimal, or the value is too low for sales to cover eBay fees.
Example:
Solution:
Check the Best Offer Accept Price for any pricing issues. If importing with CSV, ensure the cells do not contain symbols, only decimals if needed.
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+ eBay Error 23004
The Best Offer Auto Accept Price must be less than the Buy It Now price.
Reason:
The Best Offer "Accept" price is greater than the listing price.
Example:
Price: $10 — Accept Offer: $11
Solution:
Ensure the Best Offer "Accept" price is less than "Accept" price.
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+ eBay Error 190
The Buy It Now price must be higher than or equal to the starting and reserve price.
Reason:
The Auction's Reserve Price is greater than the Buy It Now price.
Example:
Reserve = $10 — Buy It Now = $9
Solution:
Ensure the Buy It Now price is equal or greater than the Reserve price.
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+ eBay Error 195
The Buy It Now price must be higher than the starting price.
Reason:
The Auction's Buy It Now price is less than or equal to the Starting price.
Example:
Solution:
Decrease the Starting price to less than the Buy It Now Price — Or, Increase the Buy It Now price to be greater than the Starting Price
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+ eBay Error 22005
The Minimum Best Offer Price entered has an invalid value.
Reason:
The value for Best Offer "Decline" Price is not a valid integer or decimal, or a value greater than it is too low for sales to cover eBay fees.
Example:
Solution:
Check the Best Offer Decline Price for any pricing issues. If importing with CSV, ensure the cells do not contain symbols, only decimals if needed.
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+ eBay Error 23005
The price for accepting offers can't be lower than the price for declining offers.
Reason:
The eBay Best Offer "Decline" price is greater than the "Accept" price.
Example:
Decline: $10 — Accept: $9
Solution:
Ensure the Best Offer "Decline" price is less than "Accept" price.
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+ eBay Error 21919263
The price for declining offers can't be higher than the price for accepting offers.
Reason:
The eBay Best Offer "Decline" price is greater than the "Accept" price.
Example:
Decline: $10 — Accept: $9
Solution:
Ensure the Best Offer "Decline" price is less than "Accept" price.
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+ eBay Error 73
The price in the listing is either invalid or below the minimum price of US $0.99.
Reason:
The value for Price is not a valid integer or decimal, or the value is too low.
Example:
Solution:
Check the Price for any pricing issues. If importing with CSV, ensure the cells do not contain symbols, only decimals if needed.
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+ eBay Error 515
The quantity must be a valid number greater than 0.
Reason:
The value for Quantity is not a valid number, or the value is set to zero.
Example:
Solution:
1) Increase the Quantity to at least a value of one. (Pro Tip: If needing zero quantity, try zero after publishing. This should work if your eBay Out-Of-Stock option is turned on). Or — 2) If importing with CSV, ensure the cells for quantity do not contain spaces or special characters.
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+ eBay Error 81
The starting price must be less than the reserve price.
Reason:
The Auction's Reserve price is less than the Starting price.
Example:
Solution:
Increase the Reserve price to more than the Start Price — Or, decrease the Start price to less than the Reserve price.
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Item Specifics & eBay Listing Detail Errors
+ eBay Error 17
This item cannot be accessed because the listing has been deleted or you are not the seller.
Reason:
The item is either deleted from eBay's system or you are accessing the item from a different eBay account.
Example Error Settings:
Solution:
The listing is not recoverable if it was deleted. If you are using third-party software, refresh the page and unsure the correct eBay account is selected before editing.
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+ eBay Error 106
A description is required.
Reason:
eBay requires a description for each listing, however this listing is missing description content.
Example Error Settings:
Solution:
Enter text in the description field. — Pro Tip: Write a description of at least 500 words with keywords from your title and Item Specifics to optimize SEO.
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+ eBay Error 21916930
The original condition value will be kept because you are revising an active listing
Reason:
eBay will not allow you to change the condition on this listing moving forward.
Example Error Settings:
Solution:
To change the condition, end the item and relist it.
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+ eBay Error 21917122
All compatibilities are invalid, Item not listed.
Reason:
There are multiple possible causes to this error. 1) The eBay category does not accept Car Compatibility lists 2) The item is synced with an eBay Catalog Product; but changes have been made to that product on eBay's end. (The EPID [eBay Product ID] for the listing needs to be updated. 3) eBay does not recognise some of the vehicles that were added. 4) eBay's system is having issues or undergoing updates.
Example Error Settings:
Solution:
1) Change the eBay Category. 2) Reconnect the listing with a product on eBay. 3) If copying compatibility lists from other listings, try copying from a different listing. 4) Wait 24-48 hours and try again. If the issue is persistent, let our support team know and we will contact eBay for a solution.
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+ eBay Error 21919301
The UPC field is missing. Please add UPC to the listing and try again.
Reason:
eBay recognizes the item, or the eBay category requires you enter a UPC for the listing.
Example Error Settings:
Solution:
Enter a valid UPC or use "Does not apply"
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+ eBay Error 21919302
[EAN/SKU/Other] has an invalid value of "[Value]". Please try again.
Reason:
eBay recognizes the item and requires a different EAN than the one set for the listing, or the EAN contains an invalid character.
Example Error Settings:
Solution:
Ensure you are using the correct EAN, or remove the EAN, or use "Does not apply" as the value.
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+ eBay Error 21919303
The item specific [item specific name] is missing. Add [item specific name] to this listing, enter a valid value, and then try again.
Reason:
The eBay Category or Product requires a particular Item Specific, but your listing does not include info for it.
Example Error Settings:
Fashion categories may require "Brand" and USB cables may require "Type"
Solution:
Add a value for the Item Specific eBay needs. If there is no answer, enter "Does Not Apply"
More Info
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Brand: Unbranded — Type: C
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+ eBay Error 21919308
[Item Specific]'s value of "[Text/Value]" is too long. Enter a value of no more than 65 characters.
Reason:
The Item Specific in question has a maximum limit of 65 characters and the data entered exceeds this amount.
Example Error Settings:
Batteries Included: "Yes some variations include batteries, but other variations don't include batteries"
Solution:
Shorten the text used for this Item Specific value.
More Info
Example Solution:
Batteries Included: "See Variation Options"
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+ eBay Error 21919309
[item specific] should contain only one value. Remove the extra values and try again.
Reason:
eBay is restricting how many values you can enter for this Item Specific, based on the category or the product.
Example Error Settings:
Color: Red, Blue, Green
Solution:
1) Enter only one value for the Item Specific. And/or — 2) Create a custom Item Specific with different spelling.
More Info
Example Solution:
"Colors": Red, Blue, Green
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+ eBay Error 21919312
Number of Lights has an invalid value. Enter a numeric value and try again.
Reason:
The eBay category or product restricts the format you can use for the Item Specifics value.
Example Error Settings:
Solution:
Ensure the Item Specific value only uses the characters or format recommended by eBay in the error message.
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+ eBay Error 21919325
[Item Specific] has an invalid value of "[Value]". Enter a valid value and try again.
Reason:
The eBay category restricts what is allowed in a particular Item Specific detail. Update or remove this info from the listing.
Example Error Settings:
The item specific/detail "Brand" is set to "Varies"
Solution:
Correct any mistakes in the item specific/detail, or use ""does not apply."
More Info
Example Solution:
Enter a Brand name that matches other listing details, use "does not apply," or create a custom item specific called "Brands"
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+ eBay Error 21919326
UPC has an invalid value of "63622714725". Enter a valid value and try again, or you can leave the UPC field blank.
Reason:
The category or product requires a known UPC if used, but eBay does not recognize the UPC.
Example Error Settings:
Solution:
Ensure the UPC is correct, or leave the value blank. Alternatively, if you need to use the value for SEO, create a custom item specific, called "Original UPC" or something similar.
More Info
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eBay Variation Listing Errors
+ eBay Error 21916591
A variation could not be found for the given SKU number .
Reason:
The listing's variations on eBay are different than the variations in your eBay software.
Example Error Settings:
Solution:
Sync your items to your eBay listing software and try again.
More Info
Example Solution:
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+ eBay Error 942
At least one of the variations associated with this listing must have a quantity greater than 0.
Reason:
The Quantity of all variations is zero, and eBay requires at least a quantity of one to publish the listing.
Example Error Settings:
Solution:
1) Increase a Variation Quantity to at least a value of one. (Pro Tip: If needing zero quantity, try zero after publishing. This should work if your eBay Out-Of-Stock option is turned on). Or — 2) If importing with CSV, ensure the cells for quantity do not contain spaces or special characters.
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+ eBay Error 21916582
Duplicate VariationSpecifics trait value in the VariationSpecificsSet container.
Reason:
Multiple variations include the same selectable option.
Example Error Settings:
Variation 1 Colour: "Grey" — Variation 2 Colour: "grey"
Solution:
Ensure the variation Item Specifics values (variation options) are unique (NOT case-sensitive).
More Info
Example Solution:
Variation 1 Colour: "Dark Grey" — Variation 2 Colour: "Grey"
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+ eBay Error 21916585
Duplicate custom variation label.
Reason:
1) Multiple variations use the same SKU, or — 2) the main listing's SKU is the same as a variation SKU.
Example Error Settings:
Solution:
Ensure that each SKU for the listing is unique.
More Info
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+ eBay Error 21916704
Duplicate name-value pair [Variation Name] in variation specifics
Reason:
One or more variations include the same options.
Example Error Settings:
1) "size: small" — 2) "size: small"
Solution:
Delete the duplicate variation, or change the option value.
More Info
Example Solution:
1) "size: small" — 2) "size: extra-small"
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+ eBay Error 21916635
Invalid Multi-SKU item id supplied with variations.
Reason:
You are relisting an item with variations, but the original listing was not a variation listing. eBay only allows relisting variation listings and single-item listings separately.
Example Error Settings:
Solution:
Copy the ended listing to your Drafts, create variations, then publish the Draft.
More Info
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+ eBay Error 21920061
Invalid variation specific Parameters: [variation option label] is not allowed as a variation specific.
Reason:
One of the variation specific names (such as color, size, etc.) is also a required Item Specific for the main listing.
Example Error Settings:
The eBay category requires a "Color" Item Specific, and you also use "Color" as a variation specific.
Solution:
Change the spelling of the variation specific.
More Info
Example Solution:
Instead of "Color" for variation specifics, one may use "Product Color" or something similar.
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+ eBay Error 21916587
Missing name in the variation specifics or variation specifics set.
Reason:
At least one of the variations' specifics is missing an option value.
Example Error Settings:
Variation 1 Size: "XS" — Variation 2 Size: "M" — Variation 3 Size: "__"
Solution:
1) Ensure that all the variations' specifics have a value. Or — 2) Sync your items to the software you are using and try again.
More Info
Example Solution:
Variation 1 Size: "XS" — Variation 2 Size: "M" — Variation 3 Size: "LG"
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+ eBay Error 21916663
Sale Type does not Support variation listings.
Reason:
The listing includes variations, but the listing type is not Fixed Price (Buy It Now).
Example Error Settings:
Solution:
Ensure the listing's pricing is not set to be an Auction. If needing to convert variations to Auctions, end the listing and copy it to your Drafts. Use it to publish each variation as a single Auction listing.
More Info
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+ eBay Error 21916672
The tags [Variation Name] is/are disabled as Variant.
Reason:
eBay is blocking the word you are using for a Variation Name. Words such as "Quantity," "Price," and other essential eBay listing fields cannot be used.
Example Error Settings:
Variation — Color: Blue — Quantity: 3
Solution:
Change the variation name so it does not match eBay's listing fields.
More Info
Example Solution:
Variation — Color: Blue — "Included Quantity": 3
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+ eBay Error 21916664
Variation Specifics provided does not match with the variation specifics of the variations on the item.
Reason:
1) You are editing or relisting a sing-item listing to include variations, or — 2) The software you are using to edit does not have all the current variation data for the listing.
Example Error Settings:
Solution:
1) If adding variations to a single-item listing, end the item and save it as a Draft. Add variations and publish. Or — 2) Sync your items to the software and try again.
More Info
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+ eBay Error 21916583
Variation is required for a listing that previously had variations.
Reason:
You are relisting or editing a variation listing and have removed the variations. eBay cannot list a variation listing as a single item.
Example Error Settings:
Solution:
Copy the listing to Drafts, make the appropriate changes, and publish.
More Info
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+ eBay Error 21916638
Variation specific name "[Variation Name]" used for pictures does not exist in variation specific set.
Reason:
The Variation Photos are assigned to a Variation Option that no longer exists.
Example Error Settings:
You uploaded variation photos for "Color," but then removed "Color" as an option.
Solution:
Upload the Variation Photos for a new Variation Option. Or, add the missing Variation Option to the variations.
More Info
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+ eBay Error 21916639
Variation specific value ["____"] used for pictures does not exist in variation specific set.
Reason:
Variation images are for a previous variations specific, not the current variation specifics.
Example Error Settings:
You previously uploaded images for "Colors" variations, but then changed "Colors" to another value, such as "Color Options." The images are still assigned to "Colors," instead of using the new variation specific name.
Solution:
Re-upload the variation photos to the correct variation specific.
More Info
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+ eBay Error 21916626
Variations Specifics and Item Specifics entered for a Multi-SKU item should be different.
Reason:
An Item Specific is used for Variations and the Primary/Main listing — eBay will only allow the Item Specific for one or the other.
Example Error Settings:
Variations have a "Color" Item Specific as an option ( e.g., Color: Blue, Color: Green ). But, the main listing also has a "Color" Item Specific ( e.g., Color: Blue and Green )
Solution:
Remove or change the Item Specific value from the Primary listing details.
More Info
Example Solution:
Instead of using "Color" in the Primary listing details, create a Custom Item Specific for "Color Options" or "Colors"
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Image/ eBay Product Photo Errors
+ eBay Error 20004
A mixture of Self Hosted and EPS pictures are not allowed.
Reason:
New images were uploaded with current eBay images, and eBay's API cannot add them without previous eBay image hosting.
Example Error Settings:
Solution:
1) Re-upload images and use 3Dsellers image hosting (prevents the error entirely). Or — 2) Delete all images and re-upload them with new images.
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+ eBay Error 21919136
Add at least 1 photo. More photos are better! Show off your item from every angle and zoom in on details.
Reason:
The listing does not include any Product Photos. eBay requires a listing have at least one image.
Example Error Settings:
Solution:
Add at least one Product Photo to the listing.
More Info
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+ eBay Error 21919137
Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side.
Reason:
One or more of the product photos are too small.
Example Error Settings:
Solution:
Upload images that are least 500px wide, or at least 500px tall. — Pro Tip: Upload images at least 1000px wide or tall to optimize SEO.
More Info
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+ eBay Error 10082
Gallery URL has no file name.
Reason:
The main product photo is uploaded using an external URL, but eBay cannot read the name of file.
Example Error Settings:
Solution:
Remove images and re-upload with the correct image URL format.
More Info
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+ eBay Error 10125
Picture URL has no file name.
Reason:
A product photo is uploaded using an external URL, but eBay cannot read the name of file.
Example Error Settings:
Solution:
Remove images and re-upload with the correct image URL format.
More Info
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+ eBay Error 21920299
VideoID(s) seems to be invalid.
Reason:
VideoID(s) are not owned by the seller account.
Example Error Settings:
Solution:
If you are using software connected to multiple eBay accounts, ensure the correct eBay account is active.
More Info
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+ eBay Error 10115
You entered more pictures than allowed.
Reason:
There are more than 12 images for the listing or for a variation.
Example Error Settings:
Solution:
Ensure the listing has no more than 12 images and a maximum of 12 images per variation.
More Info
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eBay Site & Category Errors
+ eBay Error 89
eBay does not allow Dutch auctions (or a quantity greater than one) in the category you have selected.
Reason:
The listing's category does not allow Auctions or items with an inventory.
Example Error Settings:
Solution:
Ensure the listing is not an Auction and the Quantity equals only one. Or select another category if applicable.
More Info
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+ eBay Error 94
This listing cannot be edited or relisted because it was not created on this eBay site.
Reason:
The eBay Site (US, UK, AU, etc.) cannot be changed if the listing is active.
Example Error Settings:
Solution:
End and re-list the item with a different eBay Site.
More Info
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+ eBay Error 95
The auction currency specified does not match the auction currency for the selected site.
Reason:
The currency set for the listing is not the eBay Site's currency.
Example Error Settings:
The listing's currency is set to US Dollars, but the eBay Site is set to Australia
Solution:
Ensure the eBay Site and Currency settings match. Pro Tip: With 3Dsellers Listing Software, you can bulk-publish listings with a custom eBay Site and automatic Currency, avoiding this error.
More Info
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+ eBay Error 107
The category is not valid, select another category.
Reason:
Usually, this means the category and the eBay Site do not match.
Example Error Settings:
Category: eBay Motors — eBay Site: United States
Solution:
Check which eBay Site is set for the listing and ensure you are using a category for that site.
More Info
Example Solution:
Category: eBay Motors — eBay Site: eBay Motors
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+ eBay Error 191
Buy It Now Dutch Auctions are not supported at this time.
Reason:
eBay.de does not support Buy It Now for Auctions, but the listing is set to use Buy It Now
Example Error Settings:
Solution:
Remove Buy It Now from the listing, or change the listing type to a Fixed Price item.
More Info
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+ eBay Error 197
To list in 2 categories, please specify 2 different categories.
Reason:
The listing uses the same category for the first and second category options.
Example Error Settings:
Solution:
Ensure different eBay categories are selected for each category option.
More Info
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+ eBay Error 202
List in multiple Categories is not available within the Automotive categories
Reason:
eBay does not allow listing in multiple categories if an Automotive category is selected.
Example Error Settings:
Solution:
Use only one category.
More Info
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+ eBay Error 21916564
Selected category is not enabled for variation listings
Reason:
The listing's category does not allow variation listings.
Example Error Settings:
Solution:
Change the category or create multiple single-item listings.
More Info
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+ eBay Error 21916883
The provided condition id is invalid for the selected primary category id.
Reason:
Various eBay Categories require particular condition settings, and the current Item Condition does not match the eBay Category. This can happen if you change the category after setting a condition, or importing with incorrect data.
Example Error Settings:
Solution:
Re-select the Item Condition to choose an allowed setting.
More Info
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eBay System Limits & Software Issues
+ eBay Error 5
XML Error Text: [xxxx]
Reason:
The software you're using did not process the item description text properly.
Example Error Settings:
Solution:
Reach out to your software's support team for a solution.
More Info
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+ eBay Error 83
The duration "[____]" day(s) is not available for this listing type, or invalid for category "[____]".
Reason:
A "listing duration" value has been set, but the item is a "Fixed Price" listing. eBay only accepts a value for "duration" if the listing is an Auction.
Example Error Settings:
Solution:
Switch to Auction settings in your software and remove/reset the value for the listing duration. Change back to Fixed Price and publish. (If importing a CSV file to 3Dsellers, delete the Duration fields and re-import the file)
More Info
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+ eBay Error 196
This item was not relisted because the listing does not exist or is still active.
Reason:
eBay may have deleted the ended listing, but the software you're using has not deleted the data yet. Or, the listing was relisted, but the software is not updated.
Example Error Settings:
Solution:
If this listing is deleted on eBay, copy the item to your software's Drafts to save it and re-publish. Or, sync your items to the eBay software to update the listing data.
More Info
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+ eBay Error 290
You are not the seller of this item. Only sellers allowed to modify the item information.
Reason:
You are acting on a listing, but the software you are using has a different eBay account active.
Example Error Settings:
Solution:
If using 3Dsellers, navigate to a tool page. Refresh the browser and select the correct eBay account. Proceed with editing the listing.
More Info
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+ eBay Error 291
You're not allowed to revise ended listings.
Reason:
eBay is blocking you from editing Ended listing data.
Example Error Settings:
Solution:
Relist the item to edit, or save it as a Draft in your listing software.
More Info
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+ eBay Error 500
The scheduled date occurs in the past. Please select a new date.
Reason:
The date to publish the listing is in the past.
Example Error Settings:
Solution:
Change the Schedule date to a day in the future.
More Info
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+ eBay Error 10007
Sorry, something went wrong. Please wait a moment and try again.
Reason:
eBay's system hit a snag, or there are connection issues with the current software you're using.
Example Error Settings:
Solution:
Wait a few minutes and try again.
More Info
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+ eBay Error 10009
No <Item.Currency> exists or <Item.Currency> is specified as an empty tag in the request.
Reason:
The listing's currency field is blank and eBay needs the currency value to publish the listing.
Example Error Settings:
Solution:
If importing listings via CSV, check that your Currency column has data. Otherwise, the currency field should be selected automatically by most eBay software, where you may need to ask software support for assistance.
More Info
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+ eBay Error 10073
The length of the description has exceeded the maximum limit.
Reason:
The eBay description has too much content. With HTML code formatting included, eBay will allow up to 10,000 characters in a listing description.
Example Error Settings:
Solution:
If using eBay listing design templates, try removing elements in the design. Check for broken template code or duplication issues that cause extra content to appear. If not using listing design templates, try removing formatting from the text.
More Info
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+ eBay Error 10090
Sorry, error is encountered when creating your item.
Reason:
eBay may have had a temporary issue.
Example Error Settings:
Solution:
Save the listing as a Draft and try publishing again after a few minutes.
More Info
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+ eBay Error 10097
Personal Offer or Live Auction items are not revise/relistable.
Reason:
A Personal Offer or Live Auction listing is being edited or relisted, but eBay is blocking this action.
Example Error Settings:
Solution:
eBay will not allow relisting or editing Personal Offers or Live Auctions. You will need to end and recreate the listing.
More Info
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+ eBay Error 21359
Input transfer has been terminated because your request timed out.
Reason:
eBay's API was waiting too long, and nothing happened.
Example Error Settings:
Solution:
Try again in a few minutes.
More Info
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+ eBay Error 21916803
Internal Application Error. Please try again after some time.
Reason:
eBay's system hit a snag.
Example Error Settings:
Solution:
Try again in a few minutes.
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+ eBay Error 21916984
IAF token supplied is invalid.
Reason:
The software you are using to manage the listing is not connected to your eBay account properly. (The "IAF Token" is what connects your eBay account to other apps, and it expires after 18 months of non-renewal)
Example Error Settings:
Solution:
Resync your eBay account to the eBay software you are using.
More Info
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+ eBay Error 21917053
IAF token supplied is expired.
Reason:
The software you are using to manage the listing is not connected to your eBay account properly. (The "IAF Token" is what connects your eBay account to other apps, and it expires after 18 months of non-renewal)
Example Error Settings:
Solution:
Resync your eBay account to the eBay software you are using.
More Info
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+ eBay Error 21919062
We're having trouble updating your listing right now. Please try again later.
Reason:
eBay has hit a snag.
Example Error Settings:
Solution:
Wait a few minutes and try again.
More Info
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+ eBay Error 21919474
Inventory-based listing management is not currently supported by this tool. Please refer to the tool used to create this listing.
Reason:
The software you are using to edit the listing does not support the listing's technical format.
Example Error Settings:
Solution:
Use the software that created the listing to edit it.
More Info
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Buyer Protection, Blocked Content, & eBay Account Restrictions
+ eBay Error 120
Before you can list this item we need some additional information to create a seller's account.
Reason:
eBay needs information about your business before they will allow publishing this listing.
Example Error Settings:
Solution:
Log into Seller Hub and check your Overview page for red notification text, or look for messages from eBay in your inbox. eBay will inform you what they need you to do.
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+ eBay Error 121
You will be unable to complete this request until payment is made or a credit card is put on file for automatic monthly billing.
Reason:
eBay is requiring that you make a payment or set up payment settings before publishing or editing this item.
Example Error Settings:
Solution:
Log into eBay Seller Hub and navigate to Payments. Provide eBay payment details to charge you for listing, promotion, and final value fees.
More Info
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+ eBay Error 240
The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
Reason:
1) The changes you are making include words, info, or phrases that are not allowed on eBay, or — 2) eBay has restricted selling your account.
Example Error Settings:
Address (physical location, email, or website domain) — Phone Numbers — Word: "covid"
Solution:
1) Click the "More Info" link below to make sure that the title, description, or design template doesn't include blocked content, or — 2) Check eBay Seller Hub for red warning messages. eBay may need identification or business information from you.
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+ eBay Error 287
To use the Buy It Now option, you must meet the site listing requirements.
Reason:
Your seller account may be limited on the eBay site you are publishing to.
Example Error Settings:
Solution:
Log into the Seller Hub/ Central of the eBay site you're using (US, UK, AU, etc.). Check the Overview page for red messages from eBay asking for information. If in low standing with eBay or have low seller rating, you may limited to publishing Auctions until your seller level is higher.
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+ eBay Error 353
Your listing cannot contain javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base href.
Reason:
Your item description contains HTML <script> code, or the HTML elements include JavaScript code.
Example Error Settings:
Solution:
Examine the description code or any listing templates and remove the JavaScript content.
More Info
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+ eBay Error 640
Your account has been placed on hold due to non-payment of a billing balance. Your listing privileges have been restricted. Your full balance amount is due.
Reason:
eBay is requiring you make a payment before editing or listing items.
Example Error Settings:
Solution:
Log into eBay Seller Hub, navigate to Payments, and provide payment details to keep your eBay fee balance current.
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+ eBay Error 841
The account for user ID "[____]" specified in this request is suspended. Sorry, you can only request information for current users.
Reason:
The current eBay account you're using is suspended. Actions cannot be taken on this account.
Example Error Settings:
Solution:
Manage a different account, or contact eBay to resolve the suspended account.
More Info
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+ eBay Error 10027
Cannot change an auction to private or vice versa if the item has bid or is ending in 12 hours.
Reason:
Auctions ending in 12 hours or with bids must keep the current private listing status.
Example Error Settings:
Solution:
End the Auction and relist with the correct setting.
More Info
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+ eBay Error 10028
Item location cannot be revised if the item has bid or active Best Offers or is ending in 12 hours.
Reason:
The return details or policy was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
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+ eBay Error 10029
10029 Description cannot be revised for auction style listings that have at least one pending bid or are ending in less than twelve hours, and for fixed price listings that have at least one quantity sold or have a pending best offer.
Reason:
The description was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
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+ eBay Error 10039
The title or subtitle cannot be changed if an auction-style listing has a bid, pending offer, or ends within 12 hours; or if a fixed price listing has a pending offer or sale.
Reason:
The title or subtitle was edited, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
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+ eBay Error 10048
The shipping and handling costs cannot be changed if an auction-style listing has a bid or ends within 12 hours, or a fixed price listing has a pending Best Offer.
Reason:
The shipping cost was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
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+ eBay Error 10058
The payment method cannot be changed or removed if an auction-style listing has a bid or ends within 12 hours, or a fixed price listing has a pending Best Offer.
Reason:
The payment method in the listing details or policy was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
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+ eBay Error 51128
The dispatch time cannot be changed if an auction-style listing has a bid or ends within 12 hours, or a fixed price listing has a pending Best Offer.
Reason:
The handling time (max time until shipping) was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
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+ eBay Error 21916320
The return policy cannot be changed or removed if an auction-style listing has a bid or ends within 12 hours, or a fixed price listing has a pending Best Offer.
Reason:
The return details or policy was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
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+ eBay Error 21916743
Item specifics cannot be changed if an auction-style listing has a bid or ends within 12 hours, or a fixed price listing has a pending Best Offer.
Reason:
The listing's Item Specifics details were edited, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
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+ eBay Error 21916796
You can only add pictures at this time. Existing pictures cannot be changed if an auction-style listing has a bid, pending offer, or ends within 12 hours; or if a fixed price listing has a pending offer or sale.
Reason:
A product photo was removed or edited, but eBay is temporarily blocking this action. The changes are blocked to protect buyers who have purchased or are actively considering purchasing your item.
Example Error Settings:
Solution:
Check if the item has any open Best Offers, which will need to be approved or denied before this error is resolved. Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. Try again in a day or two and check if eBay has lifted the restriction.
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+ eBay Error 21916805
Your pictures cannot be changed while there is a bid on your item. Because you received a bid while you were revising your listing, the changes to pictures will not be saved.
Reason:
The Auction you are editing as a bid from a buyer, so eBay will not allow updating images for the buyer's protection.
Example Error Settings:
Solution:
Either disregard the image update or cancel the Auction and relist with updated photos.
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+ eBay Error 21916923
Pictures cannot be edited because this listing has pending offers, or the maximum number of pictures has been reached.
Reason:
Either 1) The listing has too many photos to add more, or — 2) A product photo was removed or edited, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
Remove extra photos if needed, or check if the item has any open Best Offers, which must be approved or denied before this error is resolved. Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. Try again in a day or two and check if eBay has lifted the restriction.
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+ eBay Error 21916924
Payment Instructions cannot be revised if the item has bid or active Best Offers or is ending in 12 hours.
Reason:
The payment details or policy was changed, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
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+ eBay Error 21916925
Product details cannot be edited because this listing has pending offers.
Reason:
eBay is temporarily blocking changes to the listing to protect potential buyers.
Example Error Settings:
Solution:
Once active offers for the item are accepted or declined, eBay will soon allow editing again (if there are no recent sales or actively purchasing buyers)
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+ eBay Error 21919028
Portions of this listing cannot be revised if the item has bid or active Best Offers or is ending in 12 hours.
Reason:
The listing was edited, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).
Example Error Settings:
Solution:
If an Auction listing already has a bid, you will need to end and re-list the item. — If a fixed-price listing, check if the listing has any open Best Offers, which will need to be approved or denied before this error is resolved. — Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. — It is also possible the listing will end soon, so you'll need to wait until it is relisted. — Try again in a day or two and check if eBay has lifted the restriction.
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+ eBay Error 21919067
It looks like this listing is for an item you already have on eBay: [Item Title] ([Item ID]). We don't allow listings for identical items from the same seller to appear on eBay at the same time. If you'd like to list more than one of the same item, create a multi-quantity fixed price listing.
Reason:
eBay found another listing on your account with the same title or critical listing details, so eBay is blocking you from publishing the item.
Example Error Settings:
Solution:
Consider revising the title and ensuring the listing is unique from the listing that eBay noted in the error message.
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+ eBay Error 21919188
It looks like you've reached the number of items you can list. You can list up to 100 items this month.
Reason:
eBay limits the number of stock each eBay account can list, and value of total sellable inventory. Check your eBay Seller Hub Overview to view the current selling limits.
Example Error Settings:
Solution:
Use Inventory Control software, like 3Dsellers, to hide your real total inventory so you can list more items. Or, ask eBay to raise your selling limits.
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+ eBay Error 21919451
You cannot make changes to Include eBay Product Details preference since the listing is in a restricted state.
Reason:
eBay has restricted the listing and is not allowing changes at this time.
Example Error Settings:
Solution:
Contact eBay or relist the item if acceptable.
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+ eBay Error 21920272
Users with a low feedback rating are not allowed to list an item with Fixed Price format.
Reason:
eBay needs you to raise your Feedback Score to list this item.
Example Error Settings:
Solution:
Publish listings as Auctions until you've raised your eBay Feedback Score.
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THIS IS TO MAINTAIN USE OF STYLES IN WEBFLOW, DO NOT DELETE (content is blocked from google)
19011
Please specify a shipping service and charges for this Item.
This is some text inside of a div block.
Reason:
Add a Shipping Policy to the listing with valid shipping details.
Solution:
Add a Shipping Policy to the listing with valid shipping details.
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