At 3DSellers, we are committed to protecting and respecting your privacy.
This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.
Any questions regarding this policy and our privacy practices should be sent by email to the Support Manager at Lisa@3dsellers.com or by writing to Support Manager, 3DSellers, p.b. 12851, Herzeliya, Israel.
Who are we?
We are 3DSellers, and we help eBay sellers design, manage, monitor and develop their eBay business.
In this policy ‘3DSellers’, ‘we’, ‘us’ or ‘our’ means:
- 3DSellers, an Israel Limited company. Registered address is p.b. 12851, Herzeliya, Israel.
How do we collect information from you?
We obtain information about you in the following ways:
Information you give us directly
For example, we may obtain information about you when you visit our website, create an account, use one of our free products or services, buy a service or product, or when you register to receive any communications from us.
Information you give us indirectly
Your information may be shared with us by third parties, which might include:
- eBay/Amazon when you grant us access to use your eBay/Amazon account for the products and services we provide, and when you use your eBay/Amazon account to register and login.
- Subcontractors acting on our behalf who provide us with technical, payment or delivery services, our business partners, advertising networks, analytics providers, and search information providers.
When you visit this website
We, like many companies, automatically collect the following information:
- Technical information, including the type of device you’re using, the IP address, browser, and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.
- Information about your visit to this website, for example we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g. how you arrived at our website).
When you interact with us on social media platforms such as Facebook, Instagram, and Twitter we may obtain information about you (for example, when you publicly tag us on a post). The information we receive will depend on the privacy preferences you have set on those types of platforms.
Third party services and products used to collect information
When you interact with our website, use our products or make a purchase, you may interact with the following third party service providers:
- Google analytics
What type of information is collected from you?
The personal information we collect, store and use might include:
- your name and contact details (including billing address, email address and telephone number);
- your date of birth;
- information about your activities on our website and about the device used to access it, for instance your IP address and geographical location;
- if you make a purchase, your card information is not held by us, it is collected by our third party payment processors including PayPal, who specialize in the secure online capture and processing of credit/debit card transactions;
- information about purchasers of your products and services such as name, email, and shipping address; and
- any other personal information shared with us.
Data protection laws recognize certain categories of personal information as sensitive and therefore requiring greater protection, for example information about your health, ethnicity and religion.
We do not usually collect sensitive data about you unless there is a clear and valid reason for doing so and data protection laws allow us to.
Where appropriate, we will make it clear why we are collecting this type of information and what it will be used for.
The information we collect from your eBay/Amazon account might include:
- your user name and contact email;
- number of active listings/products;
- feedback score;
- information about your customers needed for our products and services, including the name of the buyer, email of the buyer, shipping details, and order details; and
- any other information needed for our products and services to work.
How and why is your information used?
We may use your information for a number of different purposes, which may include:
- providing you with the services, products or information you asked for;
- processing orders that you have submitted;
- carrying out our obligations under any contracts entered into between you and us;
- keeping a record of your relationship with us;
- conducting analysis and market research so we can understand how we can improve our services, products or information;
- dealing with entries into a competition;
- seeking your views or comments on the services we provide;
- notifying you of changes to our services;
- sending you communications which you have requested and that may be of interest to you. These may include information about goods and services; and
- processing job applications.
How long is your information kept for?
We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations. For example, when sending thank you emails, we store the data needed to send the email (email, buyer name, shipping address) until the email is sent. After the email is sent, we store aggregated information about how many emails are sent per day, the buyer id, and purchase information.
Who has access to your information?
We do not sell or rent your information to third parties.
We do not share your information with third parties for marketing purposes.
However, we may disclose your information to third parties in order to achieve the other purposes set out in this policy. These third parties may include:
Third parties working on our behalf: We may pass your information to our third party service providers, suppliers, agents, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use these third parties, we disclose only the personal information that is necessary to deliver the services and we have a contract in place that requires them to keep your information secure and prevents them from using it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:
Where you have provided specific consent to us using your personal information in a certain way.
Performance of a contract
Where we are entering into a contract with you or performing our obligations under it, like when you buy 3DSellers products and services.
Where necessary so that we can comply with a legal or regulatory obligation to which we are subject.
Where it is necessary to protect life or health or a safeguarding issue which requires us to share your information with the emergency services.
Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights).
We consider our legitimate interests to be running 3DSellers as a for profit organization in pursuit of our aims and ideals. For example to:
- send email communications which we think will be of interest to you;
- monitor who we deal with to protect against fraud, money laundering and other risks;
- provide users with the services and products they request from us;
- enhance, modify, personalize or otherwise improve our services /communications for the benefit of our customers; and
- understand better how people interact with our website.
When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you, for example, where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).
When we use sensitive personal information, we require an additional legal basis to do so under data protection laws, so we will either do so on the basis of your explicit consent or another option available to us at law (for example, if we need to process it for employment, your vital interests, or, in some cases, if it is in the public interest for us to do so).
We may use your contact details to provide you with information about products and services you can buy, if we think it may be of interest to you.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form used to collect your information.
We are committed to putting you in control of your data so you are free to change your marketing preferences (including to tell us that you don’t want to be contacted for marketing purposes) at any time by contacting us by email: the Support Manager at Lisa@3dsellers.com or mail: Support Manager, 3DSellers, p.b. 12851, Herzeliya, Israel.
We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted and will retain your details on a suppression list to help ensure that we do not continue to contact you. However, we may still need to contact you for administrative purposes like where we are processing a purchase or notifying you of a problem with your account.
We may analyze your personal information to create a profile of your interests and preferences so that we can tailor and target our communications in a way that is timely and relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. This allows us to be more focused, efficient and cost effective with our resources and also reduces the risk of someone receiving information they may find inappropriate or irrelevant.
We are committed to putting you in control of your data so you are free to opt out of your information being used in this way at any time by contacting the Support Manager at Lisa@3dsellers.com.
Under data protection laws, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that we think apply:
Right of access
You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.
If you want to access your information, please send a description of the information you want to see and proof of your identity by email or mail to the address provided.
Right to have your inaccurate personal information corrected
You have the right to have inaccurate or incomplete information we hold about you corrected. If you believe any of the other information we hold is inaccurate or out of date, please contact us via email or mail.
Right to restrict use
You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we are not lawfully allowed to use it.
Right of removal
You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions, we will do so as far as we are required to. In many cases, we may anonymize that information, rather than delete it.
Right for your personal information to be portable
If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.
Right to object
You have the right to object to processing of your personal information where we use your personal information (1) based on legitimate interests, (2) for direct marketing or (3) for statistical/research purposes.
If you want to exercise any of the above rights, please email the Support Manager at Lisa@3dsellers.com or write to the Support Manager, 3DSellers, p.b. 12851, Herzeliya, Israel. We may be required to ask for further information and/or evidence of identity. We will try to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.
Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances.
Keeping your information safe
When you give us personal information, we take steps to ensure that appropriate technical and organizational controls are in place to protect it.
Any sensitive information is encrypted and protected with the following software 128 Bit encryption on SSL. However, we do not process any payment information. All payment transactions are handled by Paypal, and information on Paypal’s security and privacy policies can be found at:
- Security: https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security
- Privacy: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
Non-sensitive details (your email address etc.) may be transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your browser see your browser specific instructions
- Chrome: https://support.google.com/accounts/answer/61416
- Safari: https://support.apple.com/kb/PH21411
Turning cookies off may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organizations. This policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our website.
18 or Under
We are concerned to protect the privacy of children. If you are under the age of 18‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
If you use our services while inside the European Economic Area (“EEA”), the information which you provide to us may be transferred to countries outside the EEA. For example, we are based in Israel, so the information you provide to us will travel to Israel. Also, we use Amazon Web Services (AWS), this means your information may go to the United States or other locations of servers provided by AWS. You should be aware that Israel and other countries may not have similar data protection laws to the countries inside the EEA. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.
If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services. We undertake regular reviews of who has access to information that we hold to ensure that your info is only accessible by appropriately trained personnel.
Website recording and tracking
Our website may also use a website recording service that may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected about website use is for 3DSellers internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
Changes to this policy
Any changes we may make to this policy in the future will be posted on this website so please check this page occasionally to ensure that you are happy with any changes.
Review of this Policy
We keep this policy under regular review. This policy was last updated in 27/06/18.